Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).
Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.
Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.
CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.
Provider Services Charges for the following Services when ordered by a Physician for the treatment of an Injury or Illness.
Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by CSTC for resale pursuant to the Resale Attachment, upon request by CSTC, Verizon will establish an arrangement that will permit CSTC to route the CSTC Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by CSTC. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by CSTC and a mutually agreed-upon schedule. This routing arrangement will be implemented at CSTC's expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, CSTC will be responsible for ongoing monthly and/or usage charges for the routing arrangement. CSTC shall arrange, at its own expense, the trunking and other facilities required to transport traffic to CSTC’s selected provider of operator and directory assistance services.