Common use of Customer Service Support Clause in Contracts

Customer Service Support. During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

Customer Service Support. During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail e­mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail e­mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level First­level telephone support will be available on a 7-day/24-hour 7­day/24­hour basis. VNDS will provide a web-based web­based customer service capability in the future and such web-based web­based support will become the primary method of customer service support to Registrar at such time.

Customer Service Support. During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, Registrar (but not to Registered Name Holder Item Holders or prospective customers of Registrar), for nontechnical non-technical issues solely relating to the Registry System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs APls and Software. First-level Firstlevel telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in business days between the future hours of 9 a.m. and such web-based support will become the primary method of customer service support to Registrar at such 5 p.m. Eastern US time.

Customer Service Support. During the Term of this Agreement, VNDS VGRS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder holders or prospective customers of Registrar, for nontechnical non-technical issues solely relating to the System and its operation. VNDS VGRS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported ProtocolRRP, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS VGRS will provide a web-based customer service capability in the future and such web-web- based support will become the primary method of customer service support to Registrar at such time.

Customer Service Support. During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical non- technical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.