Customer Service Support. During the Term of this Agreement, PIR will provide reasonable telephone and e-mail customer service support to Registrar (but not to Registered Name Holders or prospective customers of Registrar), for non-technical issues solely relating to the Registry System and its operation. PIR will provide Registrar with a telephone number and e-mail address for such support during implementation of the Protocol, APIs and Software. First-level telephone support will be available on business days between the hours of 9 a.m. and 5 p.m. Eastern US time.
Appears in 9 contracts
Samples: Registry Registrar Agreement, Registry Registrar Agreement, Registry Registrar Agreement
Customer Service Support. During the Term of this Agreement, PIR will provide reasonable telephone and e-mail customer service support to Registrar (but not and to Registered Name Holders or and prospective customers of Registrar), Registrar for non-technical issues solely relating to the Registry System and its operation, including but not limited to, issues relating to Technical Bundling and to the Directory, Portal and Validation procedures. PIR will provide Registrar with a telephone number and e-mail address for such support during implementation of the Protocol, APIs and Software. First-level telephone support will be available on business days between the hours of 9 a.m. and 5 p.m. Eastern US timea 24/7 basis.
Appears in 4 contracts
Samples: Registry Registrar Agreement, Registry Registrar Agreement, Registry Registrar Agreement
Customer Service Support. During the Term of this Agreement, PIR will provide reasonable telephone and e-mail customer service support to Registrar (but not to Registered Name Holders or prospective customers of Registrar), for non-technical issues solely relating to the Registry System and its operation. PIR will provide Registrar with a telephone number and e-e- mail address for such support during implementation of the Protocol, APIs and Software. First-First- level telephone support will be available on business days between the hours of 9 a.m. and 5 p.m. Eastern US time.
Appears in 4 contracts
Samples: Registry Registrar Agreement, Registry Registrar Agreement, Registry Registrar Agreement
Customer Service Support. During the Term of this Agreement, PIR will provide reasonable telephone and e-mail customer service support to Registrar (but not to Registered Name Holders or prospective customers of Registrar), for non-technical issues solely relating to the Registry System and its operation. PIR will provide Registrar with a telephone number and e-e- mail address for such support during implementation impleme ntation of the Protocol, APIs and Software. First-First- level telephone support will be available on business days between the hours of 9 a.m. and 5 p.m. Eastern US time.
Appears in 1 contract
Samples: Registry Registrar Agreement
