Customer Service Support. During the Term of this Agreement, Afilias will provide reasonable telephone and e-mail customer service support to Registrar ( but not to Registered Name Holders or prospective customers of Registrar), for non-technical issues solely relating to the Registry System and its operation. Afilias will provide Registrar with a telephone number and e-mail address for such support during implementation of the Protocol, APIs and Software. First-level telephone support will be available on business days between the hours of 9 a.m. and 5 p.m. Eastern US time.
Appears in 5 contracts
Samples: Registry Registrar Agreement, Data Escrow Specification, Registry Registrar Agreement
