Common use of Customer Services Clause in Contracts

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our call centre at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail :- xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request iv. Issuance of loan foreclosure statement - 15 working days from date of request

Customer Services. a) i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at 0000-000-000-0 (toll free) between 10:00 am – 4:30 5:00 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our call centre at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) iii. Borrower can reach to Customer Service vide e-mail :mail: - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-requestxxxxxx@xxxxxxxxxxxxxx.xxx. d) iv. Indicative Timelines of common request servicing:: - i. a) Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – - 7 working days from date of request iii. Return b) Photocopy of original the title documents on closure/transfer of loan – 15 - 14 working days from date of request iv. Issuance c) Return of original documents on closure/ transfer of loan foreclosure statement - 15 – 14 working days from date of requestclosure.

Customer Services. a) i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at 0000-000-000-0 (toll free) between 10:00 am – 4:30 5:00 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our call centre at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) iii. Borrower can reach to Customer Service vide e-mail :mail: - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-requestxxxxxx@xxxxxxxxxxxxxx.xxx. d) iv. Indicative Timelines of common request servicingservicing :- i. a) Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – - 7 working days from date of request iii. Return b) Photocopy of original the title documents on closure/transfer of loan – 15 - 14 working days from date of request iv. Issuance c) Return of original documents on closure/ transfer of loan foreclosure statement - 15 – 14 working days from date of request

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our Borrowercan contactour call centre at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Friday(Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail online :- xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request iv. Issuance of loan foreclosure statement - 15 working days from date of request

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our Borrowercan contactour call centre at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Friday(Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail online :- xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request request ii. Photocopy of the title documents – 7 working days from date of request request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request request iv. Issuance of loan foreclosure statement - 15 working days from date of request

Customer Services. a) Borrower can visit the Service i. Visiting Hours at office / Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays)Saturday 10.00 AM to 06.00 PM 1st Saturday 10.00 AM to 02.00 PM Office will be closed on 2nd Saturday of every month, all Sundays and all public Holiday. b) ii. Borrowers are requested to contact the Branch manager during working hours for any clarifications/guidance. iii. Borrower can contact our call centre customer service helpdesk at 00000000000 (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays).1800 2126 127/ 0124 483 6480 during office hours c) Borrower can reach to Customer Service vide e-mail :- xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request d) iv. Indicative Timelines timelines of common request servicing: i. a. Loan account statement – 3 working days from date of request ii. Photocopy of the title documents Account Statement – 7 working days from the date of request. iii. Return b. Photocopy of original documents on closure/transfer of loan – 15 title documents-15 working days from the date of request. iv. c. Issuance of loan foreclosure statement - 15 letter -15 working days from the date of request.