Customer’s User Access. Customer is responsible for managing User access controls within the application. The Cloud Services application password requirements are configurable by Customer for minimum length, minimum letters, minimum numerals, minimum special characters, password expiration, and minimum age. Genesys has a lockout period after several invalid attempts. Most Users experience a lockout period after 5 bad attempts, but Customer can automatically try again in 5 minutes. These settings are not configurable. Customer defines usernames and roles in a granular access permissions model. Customer is entirely responsible for any failure by itself, its agents, contractors or employees (including without limitation all its users) to maintain the security of all usernames, passwords and other account information under its control. Except in the event of a security lapse caused by Genesys’ gross negligence or wilful action or inaction, Customer is entirely responsible for all use of the Cloud Services through Customer’s usernames and passwords, whether or not authorized by Customer, and all charges resulting from such use. Customer will immediately notify Genesys if Customer becomes aware of any unauthorized use of the Cloud Services.
