DEDICATED BUSINESS CLASS HARDWARE Sample Clauses

DEDICATED BUSINESS CLASS HARDWARE. For cases where the underlying hypervisor has a hardware issue that will be fixed by the Server Provider, hardware replacement is guaranteed to be complete within one (1) hour from the time the hypervisor hardware problem is identified by Server Provider. For cases where the underlying hypervisor has a hardware issue, but the affected server can be simply shut down and then re-started on another hypervisor, the server is guaranteed to be back online within one (1) hour from the time the hypervisor hardware problem is identified by LuxSci. Both above cases are treated as hardware Down Time. Subject to Sections 5 and 6, if Customer's Dedicated Business Class hardware is experiencing Down Time in any calendar month during the term of the Agreement, LuxSci will issue a SLA Credit to Customer in accordance with the following schedule in Figure 4.2.3.1.
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