SLA Credit definition

SLA Credit is defined to be a percentage of discount against the MRC of the affected Service, to be credited to the Customer against the monthly invoice for Service on the next billing cycle following the date on which the Outage occurred. If a single Outage triggers an SLA Credit under multiple SLA measurements (for example, Availability and Packet Loss), the measurement with the largest eligible SLA Credit shall apply.

SLA Credit means the credit calculated in accordance with the SLA and offered by Kronos in the event of outages or interruptions in the delivery of the Cloud Services that result in a failure to meet the terms of the applicable SLA.

SLA Credit means the credit calculated in accordance with the SLA and offered by Contractor in the event of outages or interruptions in the delivery of the Cloud Services that result in a failure to meet the terms of the applicable SLA.

Examples of SLA Credit in a sentence

• Hourly Hourly SLA Credits are calculated as: Affected Service Monthly Recurring Charges x (Total Hours SLA Credit / 720) For example, if monthly charges for affected Service total $10k/month and SLA Credit is 3.5 hours, the Customer will receive credit of $48.61 ($10k * (3.5 hrs / 720 total hours in month) for the month during which outage occurred.

• Credits are calculated by taking the SLA Credit Amount (a percentage of monthly Fees) and multiplying it by the monthly Fees for DRaaS Services for the then-current month.

• Customer must request any SLA Credit within 90 days of the event giving rise to the request by contacting LightEdge Accounting and requesting an “SLA Credit”.

• For the affected Service, a percentage of that Service’s monthly fees will be credited to Customer based on one of the following methods: Percentage Percentage SLA Credits are calculated as: Affected Service Monthly Recurring Charges x SLA Credit Percentage For example, if monthly charges for affected Service total $10k/month and SLA Credit is 20%, the Customer will receive credit of $2k for the month during which outage occurred.

• Average Jitter Metric Value North America < 2ms Europe < 2ms Australia < 2ms Trans-Atlantic < 2ms Trans-Pacific < 2ms In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: Percent of Monthly Jitter Metric Exceeded SLA Credit 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of 2 ms = 0.2 ms.

More Definitions of SLA Credit

SLA Credit means those credits available to the ICANN-Accredited Registrar pursuant to the SLA.

SLA Credit means a rebate in percentage against Customer’s MRC (see Annex A of this SLA) in corresponding Month for which Service affected by non- fulfillment of a “Guaranteed SL”; computation of SLA Credit is set forth in Clause 6. Initial capitalized terms that are used in this SLA but not defined herein will have their corresponding meanings ascribed to them in the GC or SOF.

SLA Credit means the credit provided by a supplier to a customer for an SLA Failure.

SLA Credit means a monetary credit applied to Customer's next subsequent monthly billing cycle. For non-monthly subscriptions, SLA Credit will be applied to Customer's next subsequent subscription renewal.

SLA Credit means the financial amount that the Cloud Provider will credit to the Cloud Customer's account if the Cloud Provider fails to meet Service Level Objectives;

SLA Credit means the credit as described in this SLA which is added to a Hosting Account and applied to subsequent invoices.

SLA Credit means a credit applied Licensee’s subscription when the Service Commitment is not met.