SLA Credit definition

SLA Credit is defined to be a percentage of discount against the MRC of the affected Service, to be credited to the Customer against the monthly invoice for Service on the next billing cycle following the date on which the Outage occurred. If a single Outage triggers an SLA Credit under multiple SLA measurements (for example, Availability and Packet Loss), the measurement with the largest eligible SLA Credit shall apply.

SLA Credit means the credit calculated in accordance with the SLA and offered by Contractor in the event of outages or interruptions in the delivery of the Cloud Services that result in a failure to meet the terms of the applicable SLA.

SLA Credit means the credit calculated in accordance with the SLA and offered by Kronos in the event of outages or interruptions in the delivery of the Cloud Services that result in a failure to meet the terms of the applicable SLA.

Examples of SLA Credit in a sentence

• If the Availability of the Service Offering is less than the Availability Commitment, then you may request an SLA Credit.

• Hourly Hourly SLA Credits are calculated as: Affected Service Monthly Recurring Charges x (Total Hours SLA Credit / 720) For example, if monthly charges for affected Service total $10k/month and SLA Credit is 3.5 hours, the Customer will receive credit of $48.61 ($10k * (3.5 hrs / 720 total hours in month) for the month during which outage occurred.

• For the affected Service, a percentage of that Service’s monthly fees will be credited to Customer based on one of the following methods: Percentage Percentage SLA Credits are calculated as: Affected Service Monthly Recurring Charges x SLA Credit Percentage For example, if monthly charges for affected Service total $10k/month and SLA Credit is 20%, the Customer will receive credit of $2k for the month during which outage occurred.

• Any Credits issued pursuant to this SLA will be applied towards the invoice for the month following the calendar day on which XXXXXX receives Customer’s SLA Credit request.

• For example, if Customer is contracted for ten (10) Bare Metal blades and one (1) blade is affected by a Service outage, the SLA Credit will be calculated relative to the monthly contract value for that affected one (1) Service component, not the nine (9) unaffected Service components.

More Definitions of SLA Credit

SLA Credit means those credits available to the ICANN-Accredited Registrar pursuant to the SLA.

SLA Credit means a rebate in percentage against Customer’s MRC (see Annex A of this SLA) in corresponding Month for which Service affected by non- fulfillment of a “Guaranteed SL”; computation of SLA Credit is set forth in Clause 6. Initial capitalized terms that are used in this SLA but not defined herein will have their corresponding meanings ascribed to them in the GC or SOF.

SLA Credit means a monetary credit applied to Customer's next subsequent monthly billing cycle. For non-monthly subscriptions, SLA Credit will be applied to Customer's next subsequent subscription renewal.

SLA Credit means the credit provided by a supplier to a customer for an SLA Failure.

SLA Credit means the credit as described in this SLA which is added to a Client Account and applied to subsequent invoices because we did not meet our Uptime Guarantee.

SLA Credit means a monetary credit applied to Customer's annual subscription at time of renewal.

SLA Credit is a percentage credit applicable against the Monthly Service Fee, based on actual Availability of the Service Offering during the applicable month as detailed in the following table Availability and SLA Credits VMware will use commercially reasonable efforts to ensure that the Service Offering is Available during a given calendar month equal to the Application Availability Target. If the actual monthly Availability of the Service Offering is less than the Application Availability Target, then a customer may be eligible for an SLA Credit, all as set forth in the table, below. SLA Limitations This SLA applies only to a customer’s production environment of the Service Offering, and not to any non-production environment, including, without limitation, testing, staging, evaluation, or proof of concept. The following will be excluded from any time-based calculations related to Availability: