Definition of support credit. 4.1.1 One support credit consists of a reasonable support level, equivalent to one Licensor business hour needed by the most senior engineer of Licensor to propose a working solution to Licensee’s integration issues.
Definition of support credit Sample Clauses
Related to Definition of support credit
Definition of Layoff A layoff shall be defined as a reduction in the work force or a reduction in the regular hours of work as defined in this Agreement.
Definition of Lay-Off A lay-off shall be defined as a lack of work, reduction in the work force or a reduction in the regular hours of work as defined in this Agreement.
Definitions and Usage Except as otherwise specified herein or as the context may otherwise require, capitalized terms used but not otherwise defined herein are defined in Appendix A hereto, which also contains rules as to usage that shall be applicable herein.
Definition of “Cause.” For all purposes under this Agreement, “Cause” shall mean:
Basic Definitions 1.1.9.1 Addenda. Written or graphic instruments issued prior to the opening of bids that clarify, correct, or change any of the component parts of the Bidding documents.
Special Definitions For purposes of this Article Fourth, the following definitions shall apply:
Definitions For purposes of this Agreement:
General Conditions; Definitions 1.01. The General Conditions (as defined in the Appendix to this Agreement) constitute an integral part of this Agreement.
Specific Definitions The following terms used in this Agreement shall have the following meanings:
Master Definitions Supplement All terms and expressions used in this Agreement shall have the same meaning as those contained in the Master Definitions Supplement to the CAISO Tariff.
