Support Level. The service and support, hours of availability, level of support, etc., for any and all support to be provided by LMI pursuant to this Agreement and this Section are described in Schedule 8C. LMI will provide Second and Third Level support of customer issues, including reasonable and timely Solution improvements in order to properly implement the Solution. The service and support, hours of availability, level of support, etc., for any and all support to be provided by Intel pursuant to this Agreement and this Section are described in Schedule 8D. Intel will provide the initial customer support (First Level) and promptly escalate issues requiring more advanced troubleshooting to LMI for Second and Third Level debug support. As provided in Section 8.1, LMI shall be entitled to charge third parties industry prevailing rates for these support services [**]. For further clarification, third parties exclude Intel.
Support Level. The support provided by these resources shall be prioritized as follows:
Support Level. Boeing will make available to Buyer up to [Confidential Treatment Requested] for Buyer's marketing communications programs. Programs include marketing research; tourism development; corporate identity; direct marketing; video tape, film or still photography requirements; planning, design and production of collateral materials; management of promotion programs; and advertising campaigns. The intent of this funding program is to encourage the use of the Aircraft benefits in support of Buyer's marketing communications programs, as Boeing and Buyer mutually agree. Prior to any funds being disbursed, Boeing and Buyer will meet to mutually agree on the marketing communications programs related to Buyer's introduction and operation of the Aircraft. Boeing's obligation to provide the support will commence at the time the purchase of the Aircraft becomes firm (not subject to cancellation by either party) and will terminate 2 years from the date the first Aircraft is delivered to Buyer. There will be no cash payments or other support in lieu thereof.
Support Level. This offering includes Enterprise-grade support. For details on the included support level please refer to xxxx://xxxxxx.xxx/exasol-on-aws/ Section Support & Trouble Shooting.
Support Level. Customers shall receive the Standard Support level provided by IVIX as further detailed below..
Support Level. The scope of Support Services provided under this Agreement is subject to: (a) the support level selected by the Subscriber in the applicable Order Form; and (b) the Support Policies displayed on the Typesafe website for the applicable support level, as updated by Typesafe from time to time. Subscriber acknowledges that: (a) while Typesafe cannot guarantee support results, Typesafe agrees to use its good faith, commercially reasonable efforts to provide support in accordance with the support standards set forth in this Agreement and the Support Policies; and (b) Typesafe reserves the right to discontinue support of versions of the Software with a minimum of twenty-four (24) months’ notice given to Customer before a version is no longer supported.
Support Level. 3.1 EMC will provide all first-call technical support to its customers as defined above in Section 1.3 as "Frontline Support". SUPPLIER's technical support group will provide [**] except as described herein. All technical support, as described in Sections 1 through 6 of this Exhibit, and Product Support under this Agreement will be provided to EMC, unless specified otherwise.
3.2 EMC shall ensure that its field personnel are trained in the installation, setup, and operational issues involving the Product. The SUPPLIER technical support group will provide technical support to EMC's trained engineering staff [**] resolve installation, setup and operational issues involving the Product.
3.3 SUPPLIER will provide engineering level support to EMC's engineering staff [**] and defined above in Section 1.1 as "Backline Support" to isolate problem cause, make bug fixes to SUPPLIER supplied code, and produce the object code required by EMC to support and [**] the Products.
3.4 SUPPLIER technical support will be available via telephone during normal working days between the hours of 8:00 AM and 5:00 PM, Pacific Time. Support between 5:00 PM and 8:00 AM, Pacific Time, is available via answering service, [**]. Calls placed via the answering service will receive response from a SUPPLIER technical support representative within [**].
3.5 Technical information including "Tech Tips" is available in the Brocade Knowledge Base located on the [**]
3.6 In the course of its investigations, SUPPLIER's technical support group may require that EMC's personnel be able to obtain onsite network traces, crash dumps or other diagnostic information for use by SUPPLIER's staff to isolate the cause of the problem. EMC will ensure that its support staff has the equipment and the training necessary to obtain this information as follows: ---------- [**] Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. EMC/BROCADE CONFIDENTIAL From the switch telnet console, the command "supportShow" output which is a script that will provide the output from the following switch commands: [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] Fibre Channel Products: Any fibre analyzer trace, Finisar Analyzer Traces preferred. Equipment List
3.7 In those cases where SUPPLIER personnel are [**] to make direct phone or field contact with a customer of EMC to obtai...
Support Level. ProTracker Software reserves the right, from time to time, to modify its support level. ProTracker Software will provide notice of any changes to its support level by posting notice of the changes on ProTracker Software’s website.
Support Level the level of Support that We provide in relation to the Software and Services as described at Section 2.1 based upon either the way that you bought your Subscription(s) or your Order Form.
Support Level
