Common use of Demand Management Savings Clause in Contracts

Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTURE

Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 90 Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90 Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTURE

Demand Management Savings. 3.1 The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation TBC Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREPlan

Demand Management Savings. The Supplier to deliver against the an agreed Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% Compliance with Supplier Action Plan Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services ANNUAL FRAMEWORK SUPPORT RATE REVIEW PROCESS Annual Assessment of Framework Support Rates process adhered to be provided under Call Off Agreements as per Schedule 3 100% Compliance with process Terms fully reviewed, recorded and in place prior to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREannual Framework anniversary date.

Demand Management Savings. The 4.1The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREPlan

Demand Management Savings. 3.1 The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% where the supplier has control of the action Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREPlan

Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 90 Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Customer Satisfaction Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90 Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES prices AND CHARGING STRUCTURE

Demand Management Savings. The Supplier to deliver against the an agreed Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% Compliance with Supplier Action Plan Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services ANNUAL SUPPORT RATE REVIEW PROCESS Annual Assessment of Support Rates process adhered to be provided under Call Off Agreements as per Schedule 3 100% Compliance with process Terms fully reviewed, recorded and in place prior to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREannual Framework anniversary date.

Demand Management Savings. 3.1 The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation Tbc Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREPlan

Demand Management Savings. 3.1 The Supplier to deliver against the an agreed Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% Compliance with Supplier Action Plan Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys   FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTUREPlan