Common use of Description of Services/Contractor Responsibilities Clause in Contracts

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY services. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate.

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months365 days a year. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY Courtyard staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY servicesservices in the Civic Center area. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate. 9. Work with COUNTY supplied Utilities (water, electric, gas, trash), dumpsters & refuse removal, portable restrooms, power washing, tables, chairs, and sleeping mats to be provided by the COUNTY at no costs. 10. Work with COUNTY supplied portable shower facilities. 11. Bring laundry facilities onsite in coordination with COUNTY. 12. Provide clean towels and the launder towels as part of the services provided by CONTRACTOR to the homeless. 13. Ensure blankets and mats are regularly cleaned and use reasonable care to ensure they remain clean and free of parasitic infestations and other pests. 14. Coordinate with OC Community Resources, other COUNTY agencies and community- based organizations, as necessary and appropriate. D. Performance Metrics 1. CONTRACTOR will have a target of 15 housing exits/month. 2. CONTRACTOR will, within 3 months of the start of the new contract period complete a comprehensive intake and assessment on approximately 50% of safe sleep program participants that will identify barriers to housing and create a starting point for housing needs. This data will provide both the COUNTY and CONTRACTOR an understanding of housing options necessary to be able to begin to address stable permanent housing needs for the Program. Compiled data will represent demographics of Safe Sleep program participants, lengths of stay by program section, types of housing needed and secured at exit, income sources and levels at exit, connection to mainstream benefits thru SSA (GR, Medi-cal), CES placements, Whole Person Care/Recuperative Care placements, Homeward Bound exits, treatment and mental health housing exits, other exits, as appropriate. 3. Within 6 months of the contract start date, CONTRACTOR will have completed a comprehensive intake and assessment on 95% of the safe sleep program participants. 4. Within a mutually agreed upon timeframe prior to contract expiration, the CONTRACTOR will develop a housing needs assessment for the Courtyard safe sleep program participants that is based on the assessments, the CONTRACTOR will identify the housing needs of safe sleep program participants by major category (i.e. permanent supportive housing, rapid rehousing supports, affordable housing, sober living, transitional treatment programs and the like) and will provide a basis for the COUNTY and CONTRACTOR to establish housing placement goals using the Coordinated Entry System (CES).

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months365 days a year. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY SAFEPlace staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY services. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate. 9. Work with COUNTY supplied cots and sleeping mats to be provided by the COUNTY at no costs. 10. Bring laundry facilities onsite to be reimbursed by the CountyCOUNTY. 11. Provide clean towels and the launder towels as part of the services provided by CONTRACTOR to the homeless. 12. Ensure blankets and mats are regularly cleaned and use reasonable care to ensure they remain clean and free of parasitic infestations and other pests. 13. Coordinate with OC Community Resources, other COUNTY agencies and community- based organizations, as necessary and appropriate. D. Performance Metrics 1. CONTRACTOR will have a target of 3 housing exits/month. 2. CONTRACTOR will submit reports on a daily, weekly and monthly basis. Daily report will include safe sleep numbers, meals served and other data points as agreed upon with the COUNTY. Data and due dates for the weekly and monthly reports will be items mutually agreed upon with the COUNTY and data collected through HMIS.

Description of Services/Contractor Responsibilities. The PROGRAM will shall meet the COUNTY’s ’S need to provide emergency shelter HDAP services, including street outreach and connection to SSI/SSDI disability benefits and other available entitlement benefits, to those experiencing homelessness in collaboration with showerscurrent shelter, food outreach, and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 monthshousing placement efforts. A. Shelter Essential Requirements (applicable to all sites) CONTRACTOR willshall: 1. Ensure that the PROGRAM will be in operation 24/7 Monday - Friday (8 hours a day). 2. Have a 24 hours per day, 7 days a week)hour contact available to PROGRAM staff for emergency purposes and communication policies and procedures in place to notify the COUNTY as appropriate. 3. CONTRACTOR is expected to have Have a 24 hour contact available to COUNTY staff for emergency purposespurposes and to coordinate response as appropriate. County of Orange, Health Care Agency File Folder: C025968 Page 8 of 16 Contract MA-042-20010815 4. Engage in street outreach, including face-to-face, phone contact, and email contact as appropriate. 5. Engage and follow up with eligible participants to connect the eligible participants to the appropriate benefit program, including but not limited to SSI/SSP, SSDI, CAPI, Veterans benefits, and any other entitlement benefits available to the participant. 6. Provide coordination of regional navigation support for the South Service Planning Area. a. Provide service navigation to region. b. Assist COUNTY in responding to eligible populations in shelters. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR willshall: 1. Work in partnership with the County of Orange/OCCR COUNTY to be a “Good Neighbor”, Neighbor to the surrounding community. This includes informing the public about the positive aspects of the programPROGRAM, being responsive to community concerns, and working closely with city/local city and COUNTY government to minimize the impact of the program PROGRAM on the surrounding neighborhood. 2. Submit policies Take appropriate action for medical and procedures for PROGRAM behavioral health emergencies. 3. Operate, maintain, coordinate and staff the resources of the PROGRAM. 4. Coordinate with all COUNTY agencies providing supportive services to program participants, including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY services. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability supplies and other required insurances to cover accidents or injuries caused as a result of operating shelters equipment for the homeless at ongoing operations of the sitesPROGRAM as needed. 6. Provide supplies Track PROGRAM costs and equipment as needed. It is ensure they are eligible for payment within the CONTRACTOR’s responsibility to inventory the suppliesHDAP grant. 7. Review all xxxxxxxx billing and assure paymentsPROGRAM payments are timely, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteerson PROGRAM services, as needed. 9. Complete reports on activities, unduplicated individuals served and costs of operation, as requested by COUNTY. 10. Coordinate with COUNTY agencies and community-based organizations, on administrative functions such as PROGRAM operations meetings, site monitoring and requested documentation, as necessary and appropriate. 11. Contractor will enter the data in HMIS and adhere to all implementation guidelines developed under the Orange County CoC and per HMIS standards or amended HMIS standards, as applicable. 12. Contractor will utilize the Street Outreach module in HMIS or comparable outreach tool and database to track and report on outreach contacts.

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months365 days a year. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY SAFEPlace staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY services. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate. 9. Work with COUNTY supplied cots and sleeping mats to be provided by the COUNTY at no costs. 10. Bring laundry facilities onsite to be reimbursed by the COUNTY. 11. Provide clean towels and the launder towels as part of the services provided by CONTRACTOR to the homeless. 12. Ensure blankets and mats are regularly cleaned and use reasonable care to ensure they remain clean and free of parasitic infestations and other pests. 13. Coordinate with OC Community Resources, other COUNTY agencies and community-based organizations, as necessary and appropriate. D. Performance Metrics 1. CONTRACTOR will have a target of 3 housing exits/month. 2. CONTRACTOR will submit reports on a daily, weekly and monthly basis. Daily report will include safe sleep numbers, meals served and other data points as agreed upon with the COUNTY. Data and due dates for the weekly and monthly reports will be items mutually agreed upon with the COUNTY and data collected through HMIS.

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months365 days a year. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM Program will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY Courtyard staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site ManagersManagers Managerseach night. C. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OCand OC Community Resources, and will alsowill. Aalso, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY servicesservices in the Civic Center area. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate.

Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months365 days a year. A. Shelter Requirements (applicable to all sites) CONTRACTOR will: 1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 24-hour contact available to COUNTY Courtyard staff for emergency purposes. B. Site Management Tasks CONTRACTOR will: 1. Take appropriate action for medical/mental health emergencies. 2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY. 3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers. C. Administrative Management Tasks CONTRACTOR will: 1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood. 2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination. 3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY servicesservices in the Civic Center area. 4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies. 5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites. 6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies. 7. Review all xxxxxxxx and assure payments, if applicable. 8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate. 9. Work with COUNTY supplied Utilities (water, electric, gas, trash), dumpsters & refuse removal, portable restrooms, power washing, tables, chairs, and sleeping mats to be provided by the COUNTY at no cost. 10. Work with COUNTY supplied portable shower facilities. 11. Bring laundry facilities onsite in coordination with COUNTY. 12. Provide clean towels and launder towels as part of the services provided by CONTRACTOR to the homeless. 13. Ensure blankets and mats are regularly cleaned and use reasonable care to ensure they remain clean and free of parasitic infestations and other pests. 14. Coordinate with OC Community Resources, other COUNTY agencies and community-based organizations, as necessary and appropriate. 15. Coordinate adequate signage with COUNTY to ensure CONTRACTOR is easily identified for purposes of daily business. D. Performance Metrics 1. CONTRACTOR will have a target of 15 housing exits/month. 2. CONTRACTOR will enter and update data into HMIS as required by the Continuum of Care and in coordinationcoordination with the COUNTY. CONTRACTOR will track data outside of HMIS as directed by COUNTY, within 3 months of the start of the new contract period, complete a comprehensive intake and assessment on approximately 50% of safe sleep program participants that will identify barriers to housing and create a starting point for housing needs. This data will provide both the COUNTY and CONTRACTOR an understanding of housing options necessary to be able to begin to address stable permanent housing needs for the Program. Compiled data will represent demographics of Safe Sleep program participants, lengths of stay by program section, types of housing needed and secured at exit, income sources and levels at exit, connection to mainstream benefits thru SSA (GR, Medi-Cal), CES placements, Whole Person Care/Recuperative Care placements, Homeward Bound exits, treatment and mental health housing exits, other exits, as appropriate.