Disaster Recovery Recovery Point Objectives. (RPO) < 5 minutes Measured during planned tests twice a year Twice a Year SLA Fee Reductions and Incentives Fee Reductions Fee Reductions (as defined below) have been designed to encourage the consistent and timely delivery of service and value to the State. The Fee Reductions are not intended to compensate the State for damages, but rather to estimate the value of the diminished services provided. The goal of these Fee Reductions are not to penalize the Offeror, but to provide a greater incentive to achieve the Contract’s stated objectives and focus the Offeror on the State’s critical needs. This Appendix outlines the circumstances under which the Offeror will be subject to Fee Reductions for failure to achieve the SLAs and the circumstances under which the Offeror will be entitled to Incentives. Such tables shall be updated to reflect current initiatives and service requirements at least annually. The State may, on not-to-exceed a quarterly basis, unilaterally adjust Weighting Factors and those SLAs subject to Fee Reduction with sixty (60) days notice. The sum of all Fee Reductions shall not exceed the total Annual At-Risk Amount for any Contract Year. The apportionment of annual At-Risk Fee Reductions amount for Year 1 for failure to meet agreed SLAs is 20%. The Weighting Factors and the Fee Reductions for the Offeror's failure to achieve the SLAs are set forth in “Section 4.3, SLA Weighting Factors.” The non-attainment of SLAs by the Offeror will result in a reduction of fees for each affected SLA by the percentage amount shown in the table. Fee reductions are not capped on a monthly basis, but shall not exceed the total annual At-Riskamount at any point during the Contract Year, except as outlined below in “Section 4.1.2, Subsequent Failures.” Should the annual At-Risk Fee Reduction be reached prior to the end of the Contract Year (see “Appendix M, Cost Workbook”), the Contract may be deemed to be in default and other such provisions would apply as outlined in the Contract. Initial Failure Upon any failure with respect to an SLA, Fee Reductions are equal to the product of: (i) the Apportioned At‑Risk Amount, multiplied by (ii) the Weighting Factor for the SLA that was missed.
Disaster Recovery Recovery Point Objectives. (RPO) 1 Hour Measured during planned tests twice a year Twice a Year TBD
