Disconnection for Denying Access to the Meter Equipment. Where You fail to provide access to the Supply Address or We or the Network Operator are denied access to the Supply Address for the purposes of reading the Meter Equipment for the purposes of issuing 3 consecutive Bills in Your Billing cycle, We may disconnect gas supply to the Supply Address or may notify the Network Operator that We no longer supply gas to You at the Supply Address. However, We will not disconnect or notify the Network Operator unless We have:
(a) given You an opportunity to offer reasonable alternative access arrangements;
(b) on each of the occasions We or the Network Operator were denied access, given You written notice in accordance with the Customer Service Code advising of the next date of the Meter reading, requesting access to the Meter Equipment at the Supply Address and advising of Our ability to arrange for disconnection if You fail to provide access;
(c) used Our best endeavours to contact You personally, by telephone or by electronic means; and
(d) given You at least 5 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 5 Business Days is counted from the Date of Receipt of the Disconnection Warning notice.
Disconnection for Denying Access to the Meter Equipment. Where the Customer fails to provide access to the Supply Address or Xxxxxx Energy or the Network Operator is denied access to the Supply Address for the purposes of reading the Meter Equipment for the purposes of issuing 3 consecutive Bills in the Customer’s billing cycle, Xxxxxx Energy may disconnect Gas supply to the Supply Address or may notify the Network Operator that it no longer supplies Gas to the Customer at the Supply Address. However, Xxxxxx Energy will not disconnect or notify the Network Operator unless it has:
(a) given the Customer an opportunity to offer reasonable alternative access arrangements;
(b) on each of the occasions it was denied access, given to the Customer written notice in accordance with the Customer Service Code advising of the next date of the meter reading, requesting access to the Meter Equipment at the Supply Address and advising of Xxxxxx Energy’s ability to arrange for disconnection if the Customer fails to provide access;
(c) used its best endeavours to contact the Customer personally or by facsimile or mail, or by telephone; and
(d) given the Customer, by way of a written disconnection warning notice, 5 Business Days’ notice of its intention to disconnect the Customer (the 5 days shall be counted from the Date of Receipt of the disconnection warning notice).
Disconnection for Denying Access to the Meter Equipment. Where:
(a) You fail to provide access to the Supply Address for the purpose of testing, maintaining, inspecting, altering, or replacing the Meter or checking the accuracy of Your consumption at the Supply Address; or
(b) We or the Network Operator are denied access to the Supply Address for the purposes of reading the Meter Equipment for at least the time period that is required to issue 3 consecutive Bills, We may disconnect gas supply to the Supply Address or may notify the Network Operator that We no longer supply gas to You at the Supply Address. However, We will not disconnect or notify the Network Operator unless:
(c) We have or We have arranged for the Network Operator to have at least once, given You 5 Business Days’ written notice in accordance with the Customer Service Code and advising of a date or timeframe during which You are required to provide safe access to the Supply Address to gain access to the Meter and advising of Our ability to arrange for disconnection if You fail to provide access;
(d) You fail to provide safe access in accordance with that notice or provide alternative access arrangements within a reasonable time;
(e) We have used Our best endeavours to contact You; and
(f) We have given You at least 5 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 5 Business Days is counted from the Date of Receipt of the Disconnection Warning notice.
