Dispute Over Priority Level. If IGLOO disagrees with a priority designation selected by Customer, IGLOO will advise Customer via email and shall include its justification for the disagreement. The designated contact for Customer and IGLOO will promptly discuss the priority designation and mutually agree on the proper designation. If no agreement can be reached between such contacts, each party shall escalate the issue to its appropriate level of management. In the event that the parties do not agree on the priority level, the parties shall refer the matter to, and accept the decision of, an independent expert to be appointed by agreement between the parties. Until such dispute over the priority level designation has been resolved, IGLOO shall continue to address and resolve known incidents in accordance with the priority level assigned by IGLOO and with the response and resolution times specified in Section 10 of this Exhibit C.
