Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include the following: (1) date the Grievance was received; (2) date and method of acknowledgement (orally or in writing); (3) name of the person taking the Grievance; (4) date of resolution and summary of the resolution; (5) name of person resolving the Grievance; and (6) date the Enrollee was notified of the resolution and how the Enrollee was notified (either orally or in writing). If the Enrollee was notified of the disposition in writing, the Contractor shall maintain a copy of the written notification. (B) The Contractor shall maintain all written Grievances and copies of the written notices of resolution to the affected parties.
Appears in 17 contracts
Samples: Prepaid Mental Health Plan, Prepaid Mental Health Plan Contract, Chip Dentaquest Amendment 2
