Common use of Documented Escalation Procedures Clause in Contracts

Documented Escalation Procedures. Aviat Networks will implement internal escalation and notification procedures in order to facilitate the timely resolution of Service requests by a TAC Engineer with an adequate level of expertise. The technical support process includes rigid managerial escalations that are intended to facilitate the appropriate handling of recovery efforts and Customers being regularly updated on the status of the Service Request. Additional information on this escalation process is available in our Global Network Service Customer Support guidelines document available on our website at xxx.xxxxxxxxxxxxx.xxx.

Appears in 2 contracts

Samples: docs.casscountynd.gov, docs.casscountynd.gov

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Documented Escalation Procedures. Aviat Networks will implement internal escalation and notification procedures in order to facilitate the timely resolution of Service requests by a TAC Engineer with an adequate level of expertise. The technical support process includes rigid managerial escalations that are intended to facilitate the appropriate handling of recovery efforts and Customers SVRIA being regularly updated on the status of the Service Request. Additional information on this escalation process is available in our Global Network Service Customer Support guidelines document available on our website at xxx.xxxxxxxxxxxxx.xxx.

Appears in 1 contract

Samples: Agreement for Maintenance

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Documented Escalation Procedures. Aviat Networks will implement internal escalation and notification procedures in order to facilitate the timely resolution of Service requests by a TAC Engineer with an adequate level of expertise. The technical support process includes rigid managerial escalations that are intended to facilitate the appropriate handling of recovery efforts and Customers BAYRICS JPA being regularly updated on the status of the Service Request. Additional information on this escalation process is available in our Global Network Service Customer Support guidelines document available on our website at xxx.xxxxxxxxxxxxx.xxx.

Appears in 1 contract

Samples: Agreement for Maintenance

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