Effective Communication. 5.1 In order for EK Services to have an effective method of recovery, customers need to be provided with clear and prompt information about the bills that they are being asked to pay. EK Services will, at all times, ensure that our bills include the following information; ● What the bill or invoice is for; ● The total amount or the instalments due and the date payment is required by; ● How to make payment and where payments can be made; ● Contact telephone numbers for all customer related enquiries; ● Correspondence will be clearly written in plain English and without the use of jargon. 5.2 EK Service's Officers will treat customers courteously and be fair and objective at all times.
Appears in 5 contracts
Samples: Income Management Policy, Income Management Policy, Income Management Policy
