Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to xxxxxxx@xxxxxxxxxxxx.xxx. Customer may also submit a support ticket through NetBrain’s website at xxxxx://xxx.xxxxxxxxxxxx.xxx/support/submit-a-ticket/. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, an Error Report shall be opened and the Error shall be resolved in accordance with NetBrain’s standard procedures and processes for Error resolution, as may be updated from time-to-time. E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays (“Support Hours”).
Appears in 7 contracts
Samples: End User License Agreement, Subscription End User License Agreement, End User License Agreement
Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to xxxxxxx@xxxxxxxxxxxx.xxx. Customer may also submit a support ticket through NetBrain’s website at xxxxx://xxx.xxxxxxxxxxxx.xxx/support/submit-a-ticket/. xxxx://xxx.xxxxxxxxxxxx.xxx/netbrain-support/submit-a-ticket.php. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, : (a) an Error Report shall be opened opened; (b) the Error shall be assigned a Severity Level as per the provisions of the (“Error Resolution Plan”); and (c) the Error shall be resolved in accordance with NetBrain’s standard the procedures and processes for set forth in the (“Error resolution, as may be updated from time-to-timeResolution Plan”). E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays (“Support Hours”)holidays.
Appears in 2 contracts
Samples: End User License Agreement, End User License Agreement
Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to xxxxxxx@xxxxxxxxxxxx.xxx. Customer may also submit a support ticket through NetBrain’s website at xxxxx://xxx.xxxxxxxxxxxx.xxx/support/submit-a-ticket/. xxxx://xxx.xxxxxxxxxxxx.xxx/netbrain-support/submit-a-ticket.php. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, an Error Report shall be opened and the Error shall be resolved in accordance with NetBrain’s standard procedures and processes for Error resolution, as may be updated from time-to-time to time. E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays (“Support Hours”)holidays.
Appears in 2 contracts
Samples: End User License Agreement Subscription, End User License Agreement Subscription
