Common use of Emergency Service Clause in Contracts

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Property, and You sustain a failure of such product that renders Your Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA and will be completed as soon as reasonably possible. In addition, SLWA will provide a status report no later than three (3) calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) business day after such inquiry is made. Please call 1-877-444- 7737 to report such a failure. If You are not satisfied with the manner in which SLWA is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We may cancel within seventy (70) days from the Start Date for any reason. After seventy (70) days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Residential Property, and You sustain a failure of such product that renders Your Residential Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA Us and will be completed as soon as reasonably possible. In addition, SLWA We will provide a status report no later than three (3) calendar days after the report of the failure. A The status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) 3 days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) 1 business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000loss. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make eligible for a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant Pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If In the event You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603000-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542000-0000. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. Conditions that existed prior to the Start Date are not covered. If You cancel request cancellation of this Service Agreement within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider If You request cancellation of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We The Provider may cancel this Service Agreement within seventy (70) days from the Start Date for any reason. After seventy (70) days, We the Provider may only cancel this Service Agreement for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property property or its use. If We cancel this Service Agreement, We shall mail a written notice to You have any concerns regarding the handling of at Your claim, You may contact the Office of Superintendent of lnsurance last known address at 000-000-0000least fifteen (15) days before cancellation. New York only: If You cancel request cancellation of this Service Agreement within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately, less any claims paid by Us.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Residential Property, and You sustain a failure of such product that renders Your Residential Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA Us and will be completed as soon as reasonably possible. In addition, SLWA We will provide a status report no later than three (3) calendar days after the report of the failure. A The status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) 3 days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) 1 business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000loss. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make eligible for a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration sectioninsert, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If In the event You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603000-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542000-0000. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. Conditions that existed prior to the Start Date are not covered. If You cancel request cancellation of this Service Agreement within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider If You request cancellation of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We The Provider may cancel this Service Agreement within seventy (70) days from the Start Date for any reason. After seventy (70) days, We the Provider may only cancel this Service Agreement for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property property or its use. If We cancel this Service Agreement, We shall mail a written notice to You have any concerns regarding the handling of at Your claim, You may contact the Office of Superintendent of lnsurance last known address at 000-000-0000least fifteen (15) days before cancellation. New York only: If You cancel request cancellation of this Service Agreement within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractorsIf We cancel this Service Agreement, We shall mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation. North Carolina only: We may cancel this Service Agreement only for non-payment of the Price purchase price of the Service Agreement or a direct violation of the Service Agreement by You. Oklahoma only: This is not an insurance contract. Coverage afforded under this Service Agreement is not guaranteed by the Oklahoma Insurance Guaranty Association. CANCELLATION - The cancellation section of this Service Agreement is deleted in its entirety and replaced with the following: If You cancel it this Service Agreement within the first thirty (30) days and no Service Call has been authorized or paid within the first thirty (30) days, We will refund the entire Service Agreement fee. If You cancel this Service Agreement after the first thirty (30) days, or have made a Service Call within the first thirty (30) days, return of the Service Agreement fee shall be based upon ninety percent (90%) of the unearned pro-rata Service Agreement fee less the actual cost of any claims paid by Us. If We cancel this Service Agreement, return of the Service Agreement fee shall be based upon one hundred percent (100%) of unearned pro-rata Service Agreement fee less the actual cost of any claims paid by Us. Oregon only: HomeServe’s Oregon Construction Contractors Board License No. is 205843. AMT’s Oregon Construction Contractors Board License No. is 208973. South Carolina only: If You request cancellation of this Service Agreement within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. If You have any questions regarding this Service Agreement, or a complaint against the Provider, You may contact the South Carolina Department of Insurance at 0000 Xxxx Xxxxxx, Xxxxx 0000, Xxxxxxxx, Xxxxx Xxxxxxxx 00000, (000) 000-0000. If We cancel this Service Agreement for any reason other than non- payment of Service Agreement fees or for Your fraud or misrepresentation of facts that are material to the issuance of this Service Agreement or benefits provided under it, You will be notified in writing no less than fifteen (15) days prior to cancellation. Texas only: We will initiate service within forty-eight (48) hours of a request for services by You. This Service Agreement is issued pursuant to a license granted by the Texas Real Estate Commission. Complaints in connection with this Service Agreement can be directed to the Texas Real Estate Commission at P.O. Box 12188, Austin, Texas 78711, (000) 000-0000. The purchase of a residential service contract is optional and similar coverage may be purchased through other residential service companies or insurance companies authorized to transact business in Texas. NOTICE: YOU, THE BUYER, HAVE OTHER RIGHTS AND REMEDIES UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT WHICH ARE IN ADDITION TO ANY REMEDY WHICH MAY BE AVAILABLE UNDER THIS CONTRACT. FOR MORE INFORMATION CONCERNING YOUR RIGHTS, CONTACT THE CONSUMER PROTECTION DIVISION OF THE ATTORNEY GENERAL’S OFFICE, YOUR LOCAL DISTRICT OR COUNTY ATTORNEY OR AN ATTORNEY OF YOUR CHOICE. _ _ Buyer’s Signature Date NOTICE: WE PAY PERSONS NOT EMPLOYED BY US FOR THE SALE, ADVERTISING, INSPECTION, OR PROCESSING OF A RESIDENTIAL SERVICE CONTRACT UNDER TEXAS OCCUPATIONS CODE §1303.304 Utah only: Coverage afforded under this Service Agreement is not guaranteed by the Property and Casualty Guaranty Association. We may only cancel this Service Agreement for material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this Service Agreement for non-payment, such cancellation will be effective immediatelyten (10) days after the mailing of notice to You. If We cancel this Service Agreement for material misrepresentation or a substantial breach of duties, such cancellation will be effective thirty (30) days after mailing of notice to You. This Service Agreement is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Conditions that existed prior to the Start Date are not covered.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your PropertyHome, and You sustain a failure of such product that renders Your Property Home uninhabitable, repairs will commence within twenty-four (24) 24 hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) 3 calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) 3 calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) 3 days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) 1 business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You – There may be subject to a waiting period, during which time You will not be able to make request a Service Call. Any applicable waiting period will be indicated in the Term section of this “When can You request a Service Agreement. If there is an arbitration Call?” section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, at 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603000-271- 2261000-0000. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542542 except to the extent that New Hampshire RSA 542 is inconsistent with, or preempted by, the Federal Arbitration Act. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties “This Service Agreement” section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not CoveredGeneral exclusions” section shall be revised to read as follows: “To Excluded Damages (see “Limits of liability”), to the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, example damages necessary to reasonably access the repair area;”. .” The last sentence of the “What is the Covered RepairsRepair Guarantee?” section shall be deleted and replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guaranteethe Covered Repair Guarantee.” The last sentence of the “Our LiabilityLimits of liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs Covered Repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within forty-five (45) 45 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within sixty (60) 60 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. We may cancel within seventy (70) 70 days from the Start Date for any reason. After seventy (70) 70 days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property product or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within thirty (30) 30 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. Repairs are performed by licensed contractors. HomeServe operates in Nassau County under HIC License Numbers X00000000 and H17802201. For repairs conducted by HomeServe USA Energy Services, LLC.: HomeServe USA Energy Services, LLC operates in Nassau County under HIC License Nos. H36015000 & H36015001. It operates in NYC under HIC License No. 1464692-DCA. It operates in Suffolk County under contractor License Nos. 51571-RE, 51572-RE, 51573-RP, 51574-RP & 52362-H held by Xxxxx Xxxx. Where required by law, a local licensed contractor will handle certain portions of the work. North Carolina only: We may cancel only for non-payment of the Price payment, or a direct violation of the Service Agreement Agreement, by You. If The insurer of this Service Agreement shall assume responsibility for the administration of Service Calls if We or You cancel it will be effective immediatelyare unable to do so. Oregon only: The provider of this Service Agreement is North American Warranty of Illinois, Inc., 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604, 0-000-000-0000 (License No. 206174). HomeServe’s Oregon Construction Contractors Board License No. is 205843.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your PropertyHome, and You sustain a failure of such product that renders Your Property Home uninhabitable, repairs will commence within twenty-four (24) 24 hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) 3 calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) 3 calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) 3 days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) 1 business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You – There may be subject to a waiting period, during which time You will not be able to make request a Service Call. Any applicable waiting period will be indicated in the Term section of this “When can You request a Service Agreement. If there is an arbitration Call?” section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, at 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603000-271- 2261000-0000. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542542 except to the extent that New Hampshire RSA 542 is inconsistent with, or preempted by, the Federal Arbitration Act. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties “This Service Agreement” section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not CoveredGeneral exclusions” section shall be revised to read as follows: “To Excluded Damages (see “Limits of liability”), to the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, example damages necessary to reasonably access the repair area;”. .” The last sentence of the “What is the Covered RepairsRepair Guarantee?” section shall be deleted and replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guaranteethe Covered Repair Guarantee.” The last sentence of the “Our LiabilityLimits of liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs Covered Repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within forty-five (45) 45 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within sixty (60) 60 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. We may cancel within seventy (70) 70 days from the Start Date for any reason. After seventy (70) 70 days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property product or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) 30 days of the Start Date and the refund is not paid or credited within thirty (30) 30 days of the date of cancellation, a ten percent (10%) % penalty will be added to the refund for every thirty (30) 30 days the refund is not paid. Repairs are performed by licensed contractors. HomeServe operates in Nassau County under HIC License Numbers X00000000 and H17802201. For repairs conducted by HomeServe USA Energy Services, LLC.: HomeServe USA Energy Services, LLC operates in Nassau County under HIC License Nos. H36015000 & H36015001. It operates in NYC under HIC License No. 1464692-DCA. It operates in Suffolk County under contractor License Nos. 51571-RE, 51572-RE, 51573-RP, 51574-RP & 52362-H held by Xxxxx Xxxx. Where required by law, a local licensed contractor will handle certain portions of the work. North Carolina only: We may cancel only for non-payment of the Price payment, or a direct violation of the Service Agreement Agreement, by You. If The insurer of this Service Agreement shall assume responsibility for the administration of Service Calls if We or You cancel it will be effective immediatelyare unable to do so. Oregon only: HomeServe’s Oregon Construction Contractors Board License No. is 205843. Our Oregon Construction Contractors Board License No. is 219754.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Property, and You sustain a failure of such product that renders Your Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) business day after such inquiry is made. Please call 10- 000-877000-444- 7737 0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We may cancel within seventy (70) days from the Start Date for any reason. After seventy (70) days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. HomeServe operates in Nassau County under HIC License Numbers X00000000 and H17802201. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in Nassau County under HIC License Nos. H36015000 & H36015001. It operates in NYC under HIC License No. 1464692-DCA. It operates in Suffolk County under contractor License Nos. 51571-RE, 51572-RE, 51573-RP, 51574-RP & 52362-H held by Xxxxx Xxxx. Where required by law, a local licensed contractor will handle certain portions of the work. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately. Oregon only: HomeServe’s Oregon Construction Contractors Board License No. is 205843. AMT’s Oregon Construction Contractors Board License No. is 208973. If Your Service Agreement contains an arbitration section, it does not apply to residents of Oregon.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Property, and You sustain a failure of such product that renders Your Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We may cancel within seventy (70) days from the Start Date for any reason. After seventy (70) days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Property, and You sustain a failure of such product that renders Your Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 in the “What’s Not Covered” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We may cancel within seventy (70) days from the Start Date for any reason. After seventy (70) days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately.

Emergency Service. If the covered product provides plumbing, heating or cooling or electrical services for Your Property, and You sustain a failure of such product that renders Your Property uninhabitable, repairs will commence within twenty-four (24) hours after You report the failure to SLWA HomeServe and will be completed as soon as reasonably possible. In addition, SLWA HomeServe will provide a status report no later than three (3) calendar days after the report of the failure. A status report will also be provided to the Nevada Insurance Commissioner by electronic mail at xxxxxxxxx@xxx.xx.xxx no later than three (3) calendar days after You report the failure. The status reports shall include: (i) a list of the required repairs or services, (ii) the reason causing repairs or services to extend beyond three (3) days, including the status of parts required as part of the repair or service, and (iii) estimate of time to complete the repair or services. We will respond to Your inquiry no later than one (1) business day after such inquiry is made. Please call 10-877000-444- 7737 000-0000 to report such a failure. If You are not satisfied with the manner in which SLWA HomeServe is handling Your claim, You may contact the Nevada Division of Insurance at (000) 000-0000. WAIT PERIOD - You may be subject to a waiting period, during which time You will not be able to make a Service Call. Any applicable waiting period will be indicated in the Term section of this Service Agreement. If there is an arbitration section, pursuant to Nevada law, arbitration is not mandatory. New Hampshire only: If You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at, 00 Xxxxx Xxxxx Xxxxxx, Xxxxx 00, Xxxxxxx, XX 00000, 603-271- 2261. Any arbitration or dispute resolution is subject to and will not impede Your rights under New Hampshire RSA 542. New Jersey only: The following shall be added at the top of the Service Agreement, immediately before the parties section: “PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY”. Exclusion number 2 5 in the “What’s Not CoveredGeneral Exclusions” section shall be revised to read as follows: “To the fullest extent permitted by applicable law, consequentialExcluded Damages (see “Our Liability” below) which include, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area;area or damage to other items as a result of a failed Appliance, System and/or Add-on.”. The last sentence of the “Covered Repairs” section shall be replaced with the following: “To the fullest extent permitted by applicable law, We disclaim any and all statutory or common law warranties (whether express or implied) other than Our covered repair guarantee.” The last sentence of the “Our Liability” section shall be deleted in its entirety. Sub-section E of the “Arbitration” section (if there is one) shall be deleted in its entirety. Parts used for covered repairs may include non-original manufacturer’s parts. Refurbished and reconditioned parts will not be used. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within forty-five (45) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. For repairs conducted by HomeServe USA Energy Services, LLC., the following information applies: HomeServe USA Energy Services, LLC operates in NJ under HIC License No. 13VH05495400. New Mexico only: The Provider of this Service Agreement is TWG Home Warranty Services, Inc. 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604. The Administrator is Service Line Warranties of America, Inc. 0000 Xxx Xxxxxxx, Chattanooga, TN 37421. If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within sixty (60) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. We may cancel within seventy (70) days from the Start Date for any reason. After seventy (70) days, We may only cancel for fraud, material misrepresentation, non-payment by You or a substantial breach of duties by You relating to the covered Property or its use. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of lnsurance at 000-000-0000. New York only: If You cancel within thirty (30) days of the Start Date and the refund is not paid or credited within thirty (30) days of the date of cancellation, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. Repairs are performed by licensed contractors. North Carolina only: We may cancel only for non-payment of the Price or a direct violation of the Service Agreement by You. If You cancel it will be effective immediately. Oregon only: The Provider of this Service Agreement is North American Warranty of Illinois, Inc., 000 Xxxx Xxxxxxx Xxxx., 8th Floor, Chicago, IL 60604, 0-000-000-0000 (License No. 206174). HomeServe’s Oregon Construction Contractors Board License No. is 205843. If Your Service Agreement contains an arbitration section, it does not apply to residents of Oregon.