Common use of Employee Standards Clause in Contracts

Employee Standards. Employees shall: 5.1 Project a friendly and attentive demeanor, and have a positive attitude towards customers and fellow employees at all times. 5.2 Provide appropriate attention to customers ordering, asking questions, or needing assistance and not gather to chat while on duty. 5.3 Make every effort to satisfy a customer’s needs, even when those needs are outside the employee’s scope of work. 5.4 Maintain appropriate eye contact and a pleasant tone of voice while conversing with customers and fellow employees. 5.5 Provide each customer with correct change, a receipt, and a “thank you.” 5.6 Be well informed, capable of providing directions and knowledgeable about where and how to obtain requested information or service for customers. 5.7 Remain calm when encountering an upset customer, try to calm the customer, listen carefully and show empathy with the customer’s problem. When encountering a dissatisfied customer, employees should obtain the facts; state any applicable policy clearly and politely; and be able to offer a solution or an adequate alternative to the customer. If unable to satisfy the customer or resolve the issue, employees shall direct the customer to the immediate supervisor. 5.8 Be trained on how to obtain assistance to resolve customer questions, address language barriers, and respond to medical and operational emergencies. 5.9 Refrain from using foul or inappropriate language at all times. Employees shall not: 5.10 Eat, drink or chew gum in the view of customers. 5.11 Sleep on duty or in a public area. 5.12 Use cell phones and personal music devices while on duty. 5.13 Wear sunglasses indoors while on duty, unless medically required and accompanied by a doctor’s note. Additionally, to support employee standards, Lessee shall ensure: 5.14 Employees have sufficient cash available immediately upon opening to make change for early morning sales. 5.15 All complaints be dealt with promptly and documented appropriately.

Employee Standards. Employees shall: 5.1 Project a friendly and attentive demeanor, and have a positive attitude towards customers and fellow employees at all times. 5.2 Provide appropriate attention to customers orderingcustomers, purchasing, asking questions, or needing assistance and not gather to chat while on duty. 5.3 Make every effort to satisfy a customer’s needs, even when those needs are outside the employee’s scope of work. 5.4 Maintain appropriate eye contact and a pleasant tone of voice while conversing with customers and fellow employees. 5.5 Provide each customer with correct change, a receipt, and a “thank you.” 5.6 Be well informed, capable of providing directions and knowledgeable about where and how to obtain requested information or service for customers. 5.7 Remain calm when encountering an upset customer, try to calm the customer, listen carefully and show empathy with the customer’s problem. When encountering a dissatisfied customer, employees should obtain the facts; state any applicable policy clearly and politely; and be able to offer a solution or an adequate alternative to the customer. If unable to satisfy the customer or resolve the issue, employees shall direct the customer to the immediate supervisor. 5.8 Be trained on how to obtain assistance to resolve customer questions, address language barriers, and respond to medical and operational emergencies. 5.9 Refrain from using foul or inappropriate language at all times. Employees shall not: 5.10 Eat, drink or chew gum in the view of customers. 5.11 Sleep on duty or in a public area. 5.12 Use cell phones and personal music devices while on duty. 5.13 Wear sunglasses indoors while on duty, unless medically required and accompanied by a doctor’s note. Additionally, to support employee standards, Lessee shall ensure: 5.14 5.1 Employees have sufficient cash available immediately upon opening to make change for early morning sales. 5.15 5.2 All complaints be dealt with promptly and documented appropriately. 5.3 Employees wear appropriate uniforms or clothing, which shall be clean and presentable to the public. 5.4 Employees wear appropriate types and amounts of jewelry, if applicable.

Employee Standards. Employees shall: 5.1 Project a friendly and attentive demeanor, demeanor and have a positive attitude towards customers and fellow employees at all times. 5.2 Provide appropriate attention to customers orderingcustomers, purchasing, asking questions, or needing assistance and not gather to chat while on duty. 5.3 Make every effort to satisfy a customer’s needs, even when those needs are outside the employee’s scope of work. 5.4 Maintain appropriate eye contact and a pleasant tone of voice while conversing with customers and fellow employees. 5.5 Provide each customer with correct change, a receipt, and a “thank you.” 5.6 Be well informed, capable of providing directions and knowledgeable about where and how to obtain requested information or service for customers. 5.7 Remain calm when encountering an upset customer, try to calm the customer, listen carefully and show empathy with the customer’s problem. When encountering a dissatisfied customer, employees should obtain the facts; state any applicable policy clearly and politely; and be able to offer a solution or an adequate alternative to the customer. If unable to satisfy the customer or resolve the issue, employees shall direct the customer to the immediate supervisor. 5.8 Be trained on how to obtain assistance to resolve customer questions, address language barriers, and respond to medical and operational emergencies. 5.9 Refrain from using foul or inappropriate language at all times. Employees shall not:. 5.10 Eat, drink or chew gum in the view of customers. 5.11 Sleep on duty or in a public area. 5.12 Use cell phones and personal music devices while on duty. 5.13 Wear sunglasses indoors while on duty, unless medically required and accompanied by a doctor’s note. Additionally, to support employee standards, Lessee shall ensure: 5.14 5.1 Employees have sufficient cash available immediately upon opening to make change for early morning sales. 5.15 5.2 All complaints be dealt with promptly and documented appropriately. 5.3 Employees wear appropriate uniforms or clothing, which shall be clean and presentable to the public. 5.4 Employees wear appropriate types and amounts of jewelry, if applicable.

Employee Standards. Employees shall: 5.1 Project a friendly and attentive demeanor, demeanor and have a positive attitude towards customers and fellow employees at all times. 5.2 Provide appropriate attention to customers orderingcustomers, purchasing, asking questions, or needing assistance and not gather to chat while on duty. 5.3 Make every effort to satisfy a customer’s needs, even when those needs are outside the employee’s scope of work. 5.4 Maintain appropriate eye contact and a pleasant tone of voice while conversing with customers and fellow employees. 5.5 Provide each customer with correct change, a receipt, and a “thank you.” 5.6 Be well informed, capable of providing directions and knowledgeable about where and how to obtain requested information or service for customers. 5.7 . Remain calm when encountering an upset customer, try to calm the customer, listen carefully and show empathy with the customer’s problem. When encountering a dissatisfied customer, employees should obtain the facts; state any applicable policy clearly and politely; and be able to offer a solution or an adequate alternative to the customer. If unable to satisfy the customer or resolve the issue, employees shall direct the customer to the immediate supervisor. 5.8 5.7 Be trained on how to obtain assistance to resolve customer questions, address language barriers, and respond to medical and operational emergencies. 5.9 5.8 Refrain from using foul or inappropriate language at all times. Employees shall not:. 5.9 Have access to personal protective equipment (PPE) to prevent the spread of Covid-19. 5.10 Eat, drink or chew gum in the view of customers. 5.11 Sleep on duty or in a public area. 5.12 Use cell phones and personal music devices while on duty. 5.13 Wear sunglasses indoors while on duty, unless medically required and accompanied by a doctor’s note. Additionally, to support employee standards, Lessee shall ensure: 5.14 Employees have sufficient cash available immediately upon opening to make change for early morning sales. 5.15 All complaints be dealt with promptly and documented appropriately. 5.16 Employees wear appropriate uniforms or clothing, which shall be clean and presentable to the public. 5.17 Employees wear appropriate types and amounts of jewelry, if applicable.