Common use of End-User Requirements to Use the Service Clause in Contracts

End-User Requirements to Use the Service. End-users will utilize UNM IT Service Desk for first-level triage of incidents and service requests; • For smartphones and tablets, create an appropriate account (Apple ID, Google Account, or Windows Live ID). UNM IT recommends that end users create two separate accounts: one for business and one for personal use; • Utilize device security, when available, to protect against unauthorized access to UNM resources; • Contact UNM IT for new service, device upgrades, repairs, and accessory purchases; • Provide UNM IT two business days to address any feature or plan modifications, including international plans; • Responsible for any charges that are incurred from exceeding voice minutes and text plan, premium and extra services, international and roaming charges; • Return equipment to UNM IT upon employee termination, service termination or upgrade; • Remote wipe device via LoboMail in the event your tablet or smartphone is unrecoverable; • Allow remote support session by UNM IT support technician; • View IT Alerts for scheduled maintenance and outages.

End-User Requirements to Use the Service.  End-users will utilize UNM IT Service Desk for first-level triage of incidents and service requests; •  For smartphones and tablets, create an appropriate account (Apple ID, Google Account, or Windows Live ID). UNM IT recommends that end users create two separate accounts: one for business and one for personal use; •  Utilize device security, when available, to protect against unauthorized access to UNM resources; •  Contact UNM IT for new service, device upgrades, repairs, and accessory purchases; •  Provide UNM IT two business days to address any feature or plan modifications, including international plans; •  Responsible for any charges that are incurred from exceeding voice minutes and text plan, premium and extra services, international and roaming charges; •  Return equipment to UNM IT upon employee termination, service termination or upgrade; •  Remote wipe device via LoboMail in the event your tablet or smartphone is unrecoverable; •  Allow remote support session by UNM IT support technician; •  View IT Alerts for scheduled maintenance and outages.