End-User Requirements to Use the Service. • This section intentionally left blank.
End-User Requirements to Use the Service. End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available; View IT Alerts for scheduled maintenance and outages; Students must use UNM-owned pod, lab, and classroom computers to access software that is not available for personal use. For a list of software, see xxxx://xxxxxxxxx.xxx.xxx/map; Software can be installed from DVD’s or download links provided by UNM IT when the software is purchased. Appropriate hardware to read DVD’s and a network connection is required; Responsible for installing software on the local device for use; Responsible for adhering to the license agreement; Assumes sole responsibility for the compatibility of software with other applications and any other integrated devices.
End-User Requirements to Use the Service. • Comply with directions from UNM Information security professionals on procedures and guidelines to help facilitate discovery.
End-User Requirements to Use the Service. End-Users are both Administrators and Subscribers, defined as follows:
End-User Requirements to Use the Service. End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available; Setup challenge-response security questions and answers to facilitate password reset at initial NetID account creation; Adhere to NetID standards for creating and resetting passwords that include: o Password cannot include your NetID (username), your first name, your middle name, or your last name; o Previously (ten) used password cannot be reused; o Must be between 8 and 20 characters in length; o Must not have any character repeated more than twice in a row. Request new NetID, password changes and reactivation of accounts via self-service portal or call 000-0000; Reset password every 180 days; Never share NetID credentials with anyone else; Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.); View IT Alerts for scheduled maintenance and outages;
End-User Requirements to Use the Service. End-users will utilize UNM IT Service Desk for first-level triage of incidents and service requests; For smartphones and tablets, create an appropriate account (Apple ID, Google Account, or Windows Live ID). UNM IT recommends that end users create two separate accounts: one for business and one for personal use; Utilize device security, when available, to protect against unauthorized access to UNM resources; Contact UNM IT for new service, device upgrades, repairs, and accessory purchases; Provide UNM IT two business days to address any feature or plan modifications, including international plans; Responsible for any charges that are incurred from exceeding voice minutes and text plan, premium and extra services, international and roaming charges; Return equipment to UNM IT upon employee termination, service termination or upgrade; Remote wipe device via LoboMail in the event your tablet or smartphone is unrecoverable; Allow remote support session by UNM IT support technician; View IT Alerts for scheduled maintenance and outages.
End-User Requirements to Use the Service. OU Administrator or Department IT is responsible for first level triage of incidents and service requests; • OU Administrators will attend UNM IT provided AD training; • OU Administrators will adhere to the standards, policies and guidelines included in the OU Admin training such as the naming convention and use of privileged accounts; • OU Administrators will link and manage their OU group policies; • Manage their OU with an OU Administrators group consisting of department IT staff or their delegate; • Administrative control for all servers, associated data, client machines and devices.
End-User Requirements to Use the Service. End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available; Utilize established Service Points for incidents and service requests; View IT Alerts for scheduled maintenance and outages; Provide their NetID when calling in to the Service Desk; Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.); Provide contact and all required information for the service request or incident including billing index for billable services; Be prepared to engage in troubleshooting steps with the goal of resolving an incident faster.
End-User Requirements to Use the Service. Report any suspected or actual information security events, incidents, and/ or breaches to 000- 000-0000 and/or email xxxxxxxx@xxx.xxx with contact information (do not put sensitive information about a security incident in email); • Comply with directions from UNM Information Security professionals and with UNM authorized investigative bodies. Ensure unit resources are available to assist in the incident response.
End-User Requirements to Use the Service. Utilize existing price agreements for IT hardware purchases before considering other vendors; • Customers needing to purchase a non-standard computer must complete and submit a Non UNM Standard Computer form to their Xxxx/Director/Dept Head for approval, and then to UNM Purchasing; • Submit exception request to UNM Purchasing if existing contracts do not meet departmental business needs for all other IT hardware purchases.
