Common use of Engineering Support Clause in Contracts

Engineering Support. The Registry agrees to make available to the Registrar with reasonable Registrar Liaison telephone support (between the hours of 9AM and 5PM UTC or at such other times as may be mutually agreed upon) to address issues arising in connection with the Registrar’s use of the SRS.

Engineering Support. The Registry agrees to make available to provide the Registrar with reasonable Registrar Liaison telephone and email support (between the hours of 9AM 9 a.m. and 5PM UTC 5 p.m. GMT or at such other times as may be mutually agreed upon) to address issues arising in connection with the Registrar’s use of the SRS.