Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 (Dispute Resolution).
Appears in 24 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).
Appears in 11 contracts
Samples: Framework Agreement, Dynamic Purchasing System Agreement, Framework Agreement for the Provision of Management Consultancy Services
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution)..
Appears in 8 contracts
Samples: Vehicle Lease and Fleet Management Framework Agreement, Workforce Management Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution)..
Appears in 8 contracts
Samples: Language Services Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause FW-25. (Dispute Resolution).
Appears in 8 contracts
Samples: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).
Appears in 6 contracts
Samples: Panel Agreement, Panel Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In . I n cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause FW-25 (Dispute Resolution).
Appears in 5 contracts
Samples: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution).
Appears in 5 contracts
Samples: Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 45 (Dispute Resolution)..
Appears in 3 contracts
Samples: Managed Email Framework Agreement, Managed Email Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 136 (Dispute Resolution)..
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 35 (Dispute Resolution).
Appears in 2 contracts
Samples: Wider Public Sector Travel Management Services Framework Agreement, Wider Public Sector Travel Management Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure Dispute Resolution Procedure set out in Framework Schedule 18 (Dispute Resolution)paragraph 6 below.
Appears in 1 contract
Samples: Commercial Agreement
Escalation Procedure. 5.1 In the event that the Authority Fund and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Fund Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Fund Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 42 (Dispute Resolution)..
Appears in 1 contract
Samples: Framework Agreement for Short Films
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 36 (Dispute Resolution)..
Appears in 1 contract
Samples: Wider Public Sector Travel Management Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-ad- hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).
Appears in 1 contract
Samples: Panel Agreement for the Provision of Finance and Complex Legal Services
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 16 (Dispute ResolutionResolution Procedure).
Appears in 1 contract
Samples: Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48. (Dispute Resolution)..
Appears in 1 contract
Samples: Dynamic Marketplace Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 43 (Dispute Resolution).
Appears in 1 contract
Samples: Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 37 (Dispute Resolution)..
Appears in 1 contract
Samples: Media Buying Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 45 (Dispute Resolution).
Appears in 1 contract
Samples: Ict Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 132 (Dispute Resolution)..
Appears in 1 contract
Samples: Vehicle Purchase Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution).
Appears in 1 contract
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 132. (Dispute Resolution)..
Appears in 1 contract
Samples: Dynamic Purchasing System Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause (Dispute Resolution)..
Appears in 1 contract
Samples: Framework Agreement