Common use of Escalation Procedure Clause in Contracts

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 (Dispute Resolution).

Appears in 24 contracts

Samples: Framework Agreement, Framework Agreement, Framework Agreement

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Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).

Appears in 11 contracts

Samples: Framework Agreement, Dynamic Purchasing System Agreement, Framework Agreement for the Provision of Management Consultancy Services

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution)..  

Appears in 8 contracts

Samples: Vehicle Lease and Fleet Management Framework Agreement, Workforce Management Framework Agreement, Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).. 

Appears in 8 contracts

Samples: Language Services Framework Agreement, Framework Agreement, Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause FW-25. (Dispute Resolution).

Appears in 8 contracts

Samples: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).

Appears in 6 contracts

Samples: Panel Agreement, Panel Agreement, Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In . I n cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause FW-25 (Dispute Resolution).

Appears in 5 contracts

Samples: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution).

Appears in 5 contracts

Samples: Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 45 (Dispute Resolution)..  

Appears in 3 contracts

Samples: Managed Email Framework Agreement, Managed Email Framework Agreement, Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 136 (Dispute Resolution).. 

Appears in 2 contracts

Samples: Framework Agreement, Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 35 (Dispute Resolution).

Appears in 2 contracts

Samples: Wider Public Sector Travel Management Services Framework Agreement, Wider Public Sector Travel Management Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure Dispute Resolution Procedure set out in Framework Schedule 18 (Dispute Resolution)paragraph 6 below.

Appears in 1 contract

Samples: Commercial Agreement

Escalation Procedure. 5.1 In the event that the Authority Fund and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Fund Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Fund Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 42 (Dispute Resolution)..  

Appears in 1 contract

Samples: Framework Agreement for Short Films

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 36 (Dispute Resolution)..  

Appears in 1 contract

Samples: Wider Public Sector Travel Management Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-ad- hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48 (Dispute Resolution).

Appears in 1 contract

Samples: Panel Agreement for the Provision of Finance and Complex Legal Services

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Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 16 (Dispute ResolutionResolution Procedure).

Appears in 1 contract

Samples: Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 48. (Dispute Resolution).. 

Appears in 1 contract

Samples: Dynamic Marketplace Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 43 (Dispute Resolution).

Appears in 1 contract

Samples: Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 37 (Dispute Resolution)..  

Appears in 1 contract

Samples: Media Buying Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 45 (Dispute Resolution).

Appears in 1 contract

Samples: Ict Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 132 (Dispute Resolution)..  

Appears in 1 contract

Samples: Vehicle Purchase Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 47 (Dispute Resolution).

Appears in 1 contract

Samples: Technology Services Framework Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause 132. (Dispute Resolution).. 

Appears in 1 contract

Samples: Dynamic Purchasing System Agreement

Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). 5.2 . In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Framework Schedule 18 Clause (Dispute Resolution)..  

Appears in 1 contract

Samples: Framework Agreement

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