TECHNICAL SUPPORT SERVICE. If a technical solution is not provided within the relevant technical support and maintenance service level response time, the Customer may escalate the support request to the Service Provider’s respective relationship managers identified below and then to their respective senior management identified below:
1) Service Delivery Manager
2) Operations Manager
TECHNICAL SUPPORT SERVICE. We will provide Support to You in accordance with the applicable Service Schedule. The Support and/or any Support terms may be updated from time to time; however, provided that the updates do not materially reduce the level of performance, functionality, or availability of the Support during the Subscription Period.
TECHNICAL SUPPORT SERVICE. The then-current Uila Technical Support and Maintenance Terms apply to the License Products. The Uila Technical Support and Maintenance Terms are incorporated by reference and can be found at: xxxx://xxx.xxxx.xxx. After the support or Services subscription period expires, Customer has no further rights to receive any Updates or Upgrades.
TECHNICAL SUPPORT SERVICE. McAfee will provide Support to Company in accordance with the applicable Service Schedule. The Support terms may be updated from time to time, however McAfee will not materially reduce the level of performance, functionality, or availability of the Support during the Subscription Period.
TECHNICAL SUPPORT SERVICE. 1.1 Party B agrees, as exclusive Technical Support Service provider of Party A, to provide related Technical Support Service, which is listed in the Schedule A (the “Schedule A”) and is actually requested by Party A, during the effective term of this Agreement.
1.2 Party A hereby agrees to accept Technical Support Service provided by Party B. Party A further agrees that, during the effective term of this agreement, Party B is exclusive service provider with respect to the covenants hereunder, and Party A shall not appoint any other third party to provide services listed in Schedule A, except Party B contents with written form.
TECHNICAL SUPPORT SERVICE. 2.1 The contents of technical support service (“Service”): Party A agrees to provide, from the effective date hereof, to Party B related Service actually required by Party B and listed in Appendix I (“Appendix I”).
2.2 Exclusive Service provider: Party A serves as the exclusive Service provider of Party B. Without the written consent of Party A, Party B may not entrust other third parties to provide the Service listed herein.
TECHNICAL SUPPORT SERVICE. For technical issues arising with the third party online booking tool, technical support will be provided to the Client by R&M’s Technical Support team for IT relating issues that require investigation beyond the scope of the general support service (such as software bug fixes). Technical queries should be initially directed as general support queries to the R&M travel team. When a technical issue arises, where possible, Clients should provide details of the problem, Traveller, route, dates, times and search preferences. The service provided by R&M will be a corporate travel management service to include the following:,
TECHNICAL SUPPORT SERVICE. Seller will provide technical support to Buyer before and during the Initial Term of this Agreement as follows:
TECHNICAL SUPPORT SERVICE. The Professional or the Authorised Users may contact the Bank’s Client Support & Monitoring service between 8:00am CET and 5:00pm CET on days on which bank are open for business in Luxembourg in the event that (i) the Authentication Kits are rendered unusable and in any other situations where the Authentication Kits do not allow the Authorised Users to access and use the Electronic Services (hereinafter, the Technical Support Service) or (ii) if the Professional or the Authorised Users require assistance or training in relation to the use of the Electronic Services or the Cards (hereinafter, the Functional Support Service). The Professional or the Authorised Users may also contact the Bank’s Client Support & Monitoring service between 8:00am CET and 5:00pm CET on days on which banks are open for business in Luxembourg. The Technical Support Service and Functional Support Service may be contacted using the contact details mentioned on the login page of eKBL Pro. Notification to the Technical Support Service by telephone must be confirmed in writing by email at xxxxxxxx.xXXXXXX@xxx-xxxx.xxx in the twenty-four (24) hours following the telephone call. Where the Technical Support Service is notified by fax or electronic mail, the content of the fax message or electronic mail will be conclusive in the event of a disagreement and may serve as evidence in the event of litigation between the Professional and the Bank. Notification made outside Business Hours will be deemed received by the Bank on the following Business Day. Where the Technical Support Service is notified under the conditions described above, the Bank shall use its best efforts to resolve the issue invoked by the Professional or the Authorised Users. Any change to the Technical Support Service contact details will be communicated to the Professional and the Authorised Users, by mail, by electronic mail, via the Sites or by any other means the Bank deems appropriate.
TECHNICAL SUPPORT SERVICE. The then-current McAfee Technical Support and Maintenance Terms apply to the Software and Cloud Services. The McAfee Technical Support and Maintenance Terms are incorporated by reference and can be found at: xxxx://xxx.xxxxxx.xxx/us/support/support_terms_n_conditions.html.
