Escalation Procedure. 1In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolution.
Appears in 13 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. 1In In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolution.
Appears in 11 contracts
Samples: Framework Agreement, Seasonal Courier Services Framework Agreement, Framework Agreement
Escalation Procedure. 1In In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolution. In cases where the Management Review Meeting fails to reach a solution, the matter shall be dealt with in accordance with the procedure set out in Clause 43 (Dispute Resolution).
Appears in 9 contracts
Samples: Memorandum of Understanding, Framework Agreement, Framework Agreement
Escalation Procedure. 1In In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolutionAuthority’s Representative and the Supplier’s Representative to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
Appears in 5 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. 1In 4.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolution.
4.2 In cases where the Management Review Meeting fails to reach a solution, the matter shall be dealt with in accordance with the procedure set out in Clause 41 (Dispute Resolution).
Appears in 3 contracts
Samples: Framework Agreement, Legal Services Framework Agreement, Legal Services Framework Agreement
Escalation Procedure. 1In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolutionAuthority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
Appears in 3 contracts
Samples: Framework Agreement for the Provision of Managed Learning Service, Panel Agreement for the Provision of Rail Legal Services, Panel Agreement for the Provision of Finance and Complex Legal Services
Escalation Procedure. 1In In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolutionAuthority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
Appears in 3 contracts
Samples: Dynamic Marketplace Agreement for the Provision of Apprenticeship Training and Related Services, Framework Agreement, Framework Agreement
Escalation Procedure. 1In 4.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolution.
4.2 In cases where the Management Review Meeting fails to reach a solution, the matter shall be dealt with in accordance with the procedure set out in Clause 43 (Dispute Resolution).
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
Escalation Procedure. 1In 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during an Operational a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Management Review Meeting for resolutionAuthority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically).
Appears in 1 contract
Samples: Framework Agreement for the Provision of Apprenticeship Training and Related Services
