Common use of External Grievance Clause in Contracts

External Grievance. The Contractor shall inform Enrollees that they may file an external Grievance through 1‑800 Medicare. The Contractor must display a link to the electronic Grievance form on the Xxxxxxxx.xxx Internet Web site on the Contractor’s main Web page as required by 42 C.F.R. § 422.504(b)(15)(ii). The Contractor must inform Enrollees of the email address, postal address or toll‑free telephone number where an Enrollee Grievance may be filed. External Grievances filed with MassHealth shall be forwarded to the CMT and entered into the CMS Complaints tracking module, which will be accessible to the Contractor.

External Grievance. The Contractor shall inform Enrollees that they may file an external Grievance through 1‑800 1-800 Medicare. The Contractor must display a link to the electronic Grievance form on the Xxxxxxxx.xxx Internet Web site on the Contractor’s main Web page as required by 42 C.F.R. § 422.504(b)(15)(ii). The Contractor must inform Enrollees of the email address, postal address or toll‑free toll-free telephone number where an Enrollee Grievance may be filed. External Grievances filed with MassHealth shall be forwarded to the CMT and entered into the CMS Complaints tracking module, which will be accessible to the Contractor.