External Grievance Filing. The ICDS Plan must inform Beneficiaries of the email address, postal address or toll-free telephone number where a Beneficiary Grievance may be filed.
External Grievance Filing. The Contractor shall inform Enrollees that they may file an external Grievance through 1-800 Medicare. The Contractor must display a link to the electronic Grievance form on the Xxxxxxxx.xxx Internet Web site on the Contractor’s main Web page. The Contractor must inform Enrollees of the email address, postal address or toll-free telephone number where an Enrollee Grievance may be filed.
External Grievance Filing. The ICO shall inform Enrollees that they may file an external Grievance through 1-800 Medicare. The ICO must display a link to the electronic Grievance form on the Xxxxxxxx.xxx Internet Web site on the ICO’s main Web page per 42 C.F.R. § 422.504(a)(15)(ii). The ICO must inform Enrollees of the email address, postal address or toll-free telephone number where an Enrollee Grievance may be filed.
External Grievance Filing. The FIDA Plan shall inform Participants that they, or their Authorized Representative, may file an External Grievance through 1-800 Medicare. The FIDA Plan must display a link to the electronic Grievance form on the Xxxxxxxx.xxx Internet web site on the FIDA Plan’s main web page. The FIDA Plan must inform Participants of the email address, postal address or toll-free telephone number where a Grievance may be filed. External grievances filed through 1-800-Medicare are automatically entered into the CMS complaints tracking module, which will be accessible to the FIDA Plan. External grievances filed with NYSDOH shall be forwarded to the Contract Management Team and also entered into the CMS Complaints tracking module.
