Fault Reporting and Communication Sample Clauses

Fault Reporting and Communication. In the event that a Customer notices a service interruption or degradation and lodges a fault call, Nextgen will communicate with the Customer as follows: Communications Type Target Response Time Call Receipt and Confirmation Answer Customer calls and confirm there is a fault issue requiring resolution Personally answer all Customer calls within one minute. If possible, confirm the existence of a fault condition while Customer is on the phone Response Advice Initial notification to advise the issue’s progress and the latest expectation of a resolution timeframe Target within 0.5 hours of the issue being logged, unless Nextgen has agreed otherwise with the Customer Follow Up Advice An updated notification of the latest progress of the issue and expected resolution timeframe Every 4 hours, or - as otherwise agreed with the Customer, or - in the event of changed circumstances Resolution Advice Notification that the issue has been resolved and a cause identified As soon as practical and with consideration to the Customer’s requirements Post Incident Reporting If an incident exceeds the target restore time, Nextgen can provide a report with details of that particular incident, provided the Customer requests this report within 28 days of the service being restored 5 Working Days from request, subject to incident complexity and vendor analysis Nextgen reserves the right to charge Customers for costs in the event that Nextgen is called to a Customer’s site for a fault call that is subsequently proven to be in the Customer’s equipment or third party equipment used by the Customer. This also applies to faults caused by negligent use or misuse by the Customer, its employees, agents, suppliers or other third parties.
Sample 1
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Related to Fault Reporting and Communication

  • Information and communication The Parties shall support the development of modern methods of information handling, including the media, and stimulate the effective mutual exchange of information. Priority shall be given to programmes aimed at providing the general public with basic information about the Community and the Republic of Azerbaijan, including, where possible, access to databases, in full respect of intellectual property rights.

  • Agreement Administration and Communications A. Under this Agreement, either of the representatives of the Judicial Council identified below will monitor the Work and act as the Judicial Council’s liaisons with the Contractor:

  • Safeguards Monitoring and Reporting 8. The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Computing and Communication Party shall select, in consultation with the Agency of Human Services’ Information Technology unit, one of the approved methods for secure access to the State’s systems and data, if required. Approved methods are based on the type of work performed by the Party as part of this agreement.

  • Communications Protocol The Parties agree to be bound by the terms and conditions of the communications protocol provided for in Schedule “G” (Communications Protocol).

  • Services Communications Our Services include, in some cases, the ability to communicate to you, such as via email, text message, and push notifications. You hereby consent to our use of a l means of communication available to us to contact you. These communications may include messages from us, as we l as communications from Third Party Services and other of our third party partners. You may opt out of receiving communications by emailing us at our Contact Formavailable here or by clicking the “unsubscribe” link to the extent available in a communication you receive from us. We do not control and sha l have no responsibility for communications from third parties.

  • Incident Reporting and Client Risk Prevention An incident report shall be created and maintained at the AGENCY for the following: in the event the AGENCY’S staff or subcontractor becomes aware of an occurrence of any incident of injury to a client receiving program services through the COUNTY, requiring medical treatment by a licensed physician; any lawsuit entered into or against the AGENCY, all allegations of any kind of abuse, neglect, or exploitation of the AGENCY’S clients with the exception of those AGENCIES whose primary function is working with those that have been abused, neglected or exploited unless the allegation is against an AGENCY staff member; media coverage relating to the media expressing an interest in a case or issue concerning a client of the AGENCY or an employee on the AGENCY premises, a fire, hostage situation, bomb threat, epidemic or any circumstance which may impact the service provision. All occurrences shall be verbally communicated directly to COUNTY staff no later than 10:00 a.m. the following business day via telephone to the COUNTY. All incident reports shall be made available to the COUNTY upon request and maintained at the AGENCY. These reporting requirements shall in no way supersede the requirements for notification of allegations of abuse/neglect/exploitations to the State of Florida Abuse Hotline, as mandated in Chapter(s) 39 and 415, Florida Statutes.

  • Email Communications You agree that We can communicate with you by email and provide You with Your Xxxxxxx Invoices with consolidated Submission Detailed Report information and Statements of Account through email, at the email address You have provided to Us on the WeRecycle Portal.

  • General Communications The type of communications described and defined in Article 5.6 herein.

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