Fault Reporting and Communication Sample Clauses

Fault Reporting and Communication. In the event that a Customer notices a service interruption or degradation and lodges a fault call, Nextgen will communicate with the Customer as follows: Call Receipt and Confirmation Answer Customer calls and confirm there is a fault issue requiring resolution Personally answer all Customer calls within one minute. If possible, confirm the existence of a fault condition while Customer is on the phone Response Advice Initial notification to advise the issue’s progress and the latest expectation of a resolution timeframe Target within 0.5 hours of the issue being logged, unless Nextgen has agreed otherwise with the Customer Follow Up Advice An updated notification of the latest progress of the issue and expected resolution timeframe Every 4 hours, or - as otherwise agreed with the Customer, or - in the event of changed circumstances Resolution Advice Notification that the issue has been resolved and a cause identified As soon as practical and with consideration to the Customer’s requirements Post Incident Reporting If an incident exceeds the target restore time, Nextgen can provide a report with details of that particular incident, provided the Customer requests this report within 28 days of the service being restored 5 Working Days from request, subject to incident complexity and vendor analysis Nextgen reserves the right to charge Customers for costs in the event that Nextgen is called to a Customer’s site for a fault call that is subsequently proven to be in the Customer’s equipment or third party equipment used by the Customer. This also applies to faults caused by negligent use or misuse by the Customer, its employees, agents, suppliers or other third parties.
Sample 1
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Related to Fault Reporting and Communication

  • Information and communication The Parties shall support the development of modern methods of information handling, including the media, and stimulate the effective mutual exchange of information. Priority shall be given to programmes aimed at providing the general public with basic information about the Community and the Republic of Azerbaijan, including, where possible, access to databases, in full respect of intellectual property rights.

  • Agreement Administration and Communications A. Under this Agreement, either of the representatives of the Judicial Council identified below will monitor the Work and act as the Judicial Council’s liaisons with the Contractor: i. The Meeting Planner will be MPname. B. The Judicial Council may reallocate funds between the estimated amounts set forth in Exhibit G, without an Amendment to this Agreement, as long as the total amount to be paid under this Agreement does not exceed the Contract Amount. C. All requests and communications about the Work to be performed under this Agreement, including signing of any BEO’s, shall be made through the Meeting Planner or his or her designee or successor. D. Any Notice from the Contractor to the Judicial Council shall be delivered to the following address: MP name, Meeting Planner Judicial Council of California 000 Xxxxxx Xxxx Xxxxxx Xxx Xxxxxxxxx, XX 00000-0000 E. Notice to the Contractor shall be directed to the Contractor’s liaison, Attn, or his or her designee or successor, at the following address: Attn: Ktr DifferentAddress1 DifferentAddress2

  • Computing and Communication Party shall select, in consultation with the Agency of Human Services’ Information Technology unit, one of the approved methods for secure access to the State’s systems and data, if required. Approved methods are based on the type of work performed by the Party as part of this agreement.

  • Fund Communications The Service Provider shall, upon request by the Fund, on each business day, report the number of shares on which the transfer agency fee is to be paid pursuant to this Agreement. The Service Provider shall also provide the Fund with a monthly invoice.

  • Information/Cooperation Executive shall, upon reasonable notice, furnish such information and assistance to the Bank as may be reasonably required by the Bank, in connection with any litigation in which it or any of its subsidiaries or affiliates is, or may become, a party; provided, however, that Executive shall not be required to provide information or assistance with respect to any litigation between Executive and the Bank or any other subsidiaries or affiliates.

  • General Communications The type of communications described and defined in Article

  • APPROVAL OF GENERAL COMMUNICATIONS Competitive Supplier shall cooperate with and assist the Town in the drafting and sending of messages and information to Eligible Consumers concerning the Program or any matter arising under or related to this Agreement or the Program. Competitive Supplier shall, prior to sending any direct mail, advertising, solicitation, bill insert, electronic mail, or other similar written or electronic communication (collectively, “General Communications”) to Participating Consumers (but excluding individually drafted or tailored communications responding to a specific complaint or communication of an individual consumer), provide a copy of such General Communication to the Town for its review (for consistency with the Town’s purposes and goals) and approval. The Town shall have the right to disapprove such General Communications and suggest revisions if it finds the communication inconsistent with the purposes and goals of the Town, factually inaccurate, or likely to mislead provided, however, that: (i) the communication shall be deemed approved if the Town fails to respond within ten (10) Business Days, and (ii) no approval shall be necessary for any communication (a) regarding any emergency situation involving any risk to the public health, safety or welfare; (b) that has been approved by the Department, the DOER; or (c) in the nature of routine monthly or periodic bills, or collection notices, except that any bill insert or message included at the bottom of such bill not within the scope of (a) or (b) above shall require advanced review and approval by the Town; and (iii) no approval or lack of approval shall relieve the Competitive Supplier of its obligations and responsibility for its actions and omissions under this Agreement, or other than as set forth in sub-clause ‘i’ of this Section 7.6, result in a waiver of any rights, remedies or defenses of the Town. The Town may reject or exclude any proposed General Communication that, in its reasonable judgment, is contrary to the interests and objectives of the Program or the Town.

  • NOTICE AND COMMUNICATION Communications regarding this Agreement shall be directed to: RIDEM Office of Compliance and Inspection 000 Xxxxxxxxx Xxxxxx Providence, RI 02908-5767 (401) 222-1360 ext. 7400 All communications regarding compliance with this Agreement shall be forwarded to the above-referenced addressees by certified mail.

  • Press Releases and Communications No press release or public announcement related to this Agreement or the transactions contemplated herein or any other announcement or communication to the employees, purchasers, or suppliers of the Company or any of its Subsidiaries shall be issued or made by any party hereto without the joint approval of Buyer and the Sellers, unless required by applicable Laws (in the reasonable opinion of counsel) in which case Buyer and the Sellers shall have the right to review and provide suggested comments concerning the disclosure contained in such press release, announcement or communication prior to issuance, distribution or publication.

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