Fault Call definition

Fault Call means the notification made by Customer to the GCSC to report a Fault. "Firewall" means a method to enhance network security.

Fault Call means any telephone call, fax or e-mail from the Customer to the RTMS Service Provider Representative;

Fault Call means any telephone call, from the Customer to CAPITA (in accordance with CAPITA notification procedures from time to time) notifying CAPITA of a Fault;

Examples of Fault Call in a sentence

• If a Fault is caused by a failure in any Flexible SSL service component, Orange will repair the Fault following receipt of a Fault Call or upon detection of the Incident by Orange, whichever occurs first.The GCSC will classify all Fault Calls and Incidents as follows: Severity 1Problems causing critical impact to the business function(s) or customer(s).

• If a Fault is caused by a failure in the SSL Gateway hardware, Orange will repair the Fault following receipt of a Fault Call or detection of the Fault by Orange, whichever occurs first.

• Upon receipt of a Fault Call, Orange may perform first level diagnostics and remote troubleshooting ("Diagnostics"), prior to dispatching a Field Engineer to the Site.

• Call back to initiate remote diagnostics and troubleshooting will commence within one (1) hour of receipt of the Fault Call.

• The target maximum waiting time before accepting a Fault Call is 5 minutes from the time when the Fault Call is connected to the GCSC.

More Definitions of Fault Call

Fault Call means a fault reported by the Customer via the Contract Telephone Number.

Fault Call means any telephone call, fax or e-mail from the Customer to the Etellect Representative;

Fault Call means the notification made by the End User to the GSC to report the non-operability of the Equipment, and the associated request for Maintenance Services. EQUIPMENT means a whole unit or item of hardware installed at the End User Sites for which Equant is providing the Services. Equipment is comprised of various Components.

Fault Call means a Fault reported by the Licensee via the Helpdesk.

Fault Call means a communication from the Customer to Olympus to report a Fault in accordance with the process set out in Schedule 3;

Fault Call means the notification made by the Customer to the GCSC (as hereinafter defined) to report the non-operability of the Equipment.

Fault Call means the notification to the GCSC (as hereinafter defined) of a Fault.