Common use of Fault Resolution Clause in Contracts

Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by a Spectrum Internet engineer. 2.2 A service will be considered faulty once Spectrum Internet have completed diagnostics and a fault has been verified. 2.3 Once verified, Spectrum Internet Ltd commit to resolving SLA faults, as defined in 2.2 above, within a further 12 working hours. 2.4 Time calculations for a faulty service (the Outage Period) begin once a service has been confirmed as faulty. The total Outage Period for the service is calculated by the time between a fault being verified and the service being restored, minus: (a) any time where the issue is with the customer, e.g. awaiting customer response or awaiting customer diagnostic activity (b) any time awaiting access to the customer premises (c) any delays caused by third parties, outside of the control of Dotmac Technologies Limited.

Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by a Spectrum Internet engineerInternetengineer. 2.2 A service will be considered faulty once Spectrum Internet have completed diagnostics and a fault has faulthas been verified. 2.3 Once verified, Spectrum Internet Ltd commit to resolving SLA faults, as defined in 2.2 above, within a further afurther 12 working hours. 2.4 Time calculations for a faulty service (the Outage Period) begin once a service has been confirmed as faulty. The total Outage Period for the service is calculated by the time between a fault being verified and verifiedand the service being restored, minus: (a) any time where the issue is with the customer, e.g. awaiting customer response or awaiting customer diagnostic customerdiagnostic activity (b) any time awaiting access to the customer premises (c) any delays caused by third parties, outside of the control of Dotmac Technologies Limited.

Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by a Spectrum Internet engineer.the support team 2.2 A service will be considered faulty once Spectrum Internet the support team have completed diagnostics and a fault has been verified. 2.3 Once verified, Spectrum Internet Ltd Dotmac is commit to resolving SLA faults, as defined in 2.2 above, within a further 12 working hours. 2.4 Time calculations for a faulty service (the Outage Period) begin once a service has been confirmed as faulty. The total Outage Period for the service is calculated by the time between a fault being verified and the service being restored, minus: (a) any time where the issue is with the customer, e.g. e.g., awaiting customer response or awaiting customer diagnostic activity (b) any time awaiting access to the customer premises (c) any delays caused by third parties, outside of the control of Dotmac Technologies Limited.

Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by a Spectrum Internet engineerInternetengineer. 2.2 A service will be considered faulty once Spectrum Internet have completed diagnostics and a fault has faulthas been verified. 2.3 Once verified, Spectrum Internet Ltd commit to resolving SLA faults, as defined in 2.2 above, within a further 12 working hours.in 2.4 Time calculations for a faulty service (the Outage Period) begin once a service has been confirmed as faulty. The total Outage Period for the service is calculated by the time between a fault being verified and verifiedand the service being restored, minus: (a) any time where the issue is with the customer, e.g. awaiting customer response or awaiting customer diagnostic customerdiagnostic activity (b) any time awaiting access to the customer premises (c) any delays caused by third parties, outside of the control of Dotmac Technologies Limited.