Faults. If a fault or degradation of the service occurs Magnet Business must be contacted immediately. A credit shall not be given until Magnet Business is satisfied that there is a fault on their network. A credit will only be given from the date the fault is logged until the date that it is resolved. All credits are outlined in our Service Level Agreement on our website.
Appears in 7 contracts
Samples: Facility Agreement, Facility Agreement, Facility Agreement
