Fault Reporting and Management Sample Clauses

Fault Reporting and Management. 4.1 The following contact details shall be used for reporting all service faults: The Company: Telephone: (061) 310752 4.2 Faults can be reported on a 24 hours per day, 365-day basis. Faults will be reported to the Company’s Network Operations Centre (NOC) by telephone and the fault will be registered on an electronic system against the Customer name. At this receipt stage, an initial diagnosis will be attempted to expedite an immediate clearance of the fault. If this is not possible then the fault will be progressed to the appropriate part of the Company. 4.3 The NOC will keep the Customer updated. Once the fault has been cleared the NOC will be informed and it will contact the Customer to confirm that the Service has been satisfactorily restored. The fault will be closed on the electronic system and the record retained to provide customer statistics. 4.4 The responsibility for the fault clearance shall always remain with the NOC. The NOC is responsible for the escalation process, which is driven by the severity allocated to the fault. Severity is allocated at the report stage but may be modified during the fault progression should its impact increase or decrease. SEVERITY DESCRIPTION 4.5 The fault escalation process is managed by the NOC based on the fault severity and will involve the Company personnel as follows: Escalation Level Severity 1 Severity 2 Severity 3
Sample 1
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Fault Reporting and Management. 4.1 All faults must be reported to the Company in accordance with Company support process which is available at xxx.xxxxxx.xx/xxxxxxx and xxx.xxxxxx.xx.xx/xxxxxxx 4.2 The Company support team will keep the Customer updated. Once the fault has been cleared, the support team will contact the Customer to confirm that the Service has been satisfactorily restored. The fault will be closed on the electronic system and the record retained to provide customer statistics. 4.3 The responsibility for the fault clearance shall always remain with the Company support team where the fault is that of the Company and/or the Company’s supplier(s). The support team is responsible for the escalation process, which is driven by the priority level allocated to the fault. Priority is decided at the ticket assignment stage but may be modified during the fault progression should its impact increase or decrease. 4.4 The Company operates a response / update / plan based system to align Customer expectations and inform support team performance measurement as summarized in the table below.
Sample 1
Fault Reporting and Management. Reporting and management of faults in the Service shall be in accordance with the Service Level Agreement of each respective Service.
Sample 1
Fault Reporting and Management 
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Related to Fault Reporting and Management

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Safeguards Monitoring and Reporting The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Fault Reporting 5.1 We are responsible for correcting faults in supplying the Voice Services. You must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility. 5.2 We are not responsible for any fault which is on your side of the network termination point, except in relation to Purchase Equipment, or Other Equipment that we are maintaining. 5.3 We are not responsible for any fault which is within the network of a Supplier. However, we will notify that Supplier of the fault and request that the fault be corrected promptly.

  • Monitoring and Reporting The Programme Operator shall monitor, record and report on progress towards the programme’s outcomes in accordance with the provisions contained in the legal framework. The Programme Operator shall ensure that suitable and sufficient monitoring and reporting arrangements are made with the project promoters in order to enable the Programme Operator and the National Focal Point to meet its obligations to the Donors. When reporting on progress achieved in Annual and Final Programme Reports, the Programme Operator shall disaggregate results achieved as appropriate and in accordance with instructions received from the FMO.

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

  • Evaluation, Testing, and Monitoring 1. The System Agency may review, test, evaluate and monitor Grantee’s Products and services, as well as associated documentation and technical support for compliance with the Accessibility Standards. Review, testing, evaluation and monitoring may be conducted before and after the award of a contract. Testing and monitoring may include user acceptance testing. Neither the review, testing (including acceptance testing), evaluation or monitoring of any Product or service, nor the absence of review, testing, evaluation or monitoring, will result in a waiver of the State’s right to contest the Grantee’s assertion of compliance with the Accessibility Standards. 2. Grantee agrees to cooperate fully and provide the System Agency and its representatives timely access to Products, records, and other items and information needed to conduct such review, evaluation, testing, and monitoring.

  • Monitoring and Review The Provider agrees to allow access to the Department for purposes of monitoring and review. This access includes but is not limited to client records, fiscal records, staffing records, policy and procedural manuals, facilities, staff, and children in care of the Department. The Department will conduct quality reviews, which may include site-based quality review visits.

  • Program Monitoring and Evaluation The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.

  • Audit Cooperation In the event either Party is audited by a taxing authority, the other Party agrees to cooperate fully with the Party being audited in order to respond to any audit inquiries in a proper and timely manner so that the audit and/or any resulting controversy may be resolved expeditiously.

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