Service Rebate. (a) The LFC will provide each Service to meet or exceed the Core Service Levels set out in the Service Level Terms applicable to that Service, in accordance with clause 5.4.
(b) If the LFC fails to meet a Core Service Level it will, subject to clause 6.5(c) and the applicable Service Level Terms, credit an amount equal to the applicable service rebate set out in the Service Level Terms (a service rebate) to the next invoice payable for that Service or, if no further invoice is payable in respect of that Service, will pay or otherwise refund the amount to the Service Provider.
(c) No service rebate will be payable for a failure to meet a Core Service Level if that failure was caused by the suspension, restriction or cessation of the applicable Service in accordance with clauses 5.2(a), 21 or 22 (excluding where the Service Provider exercises its right to terminate pursuant to clauses 22.1(a) or 22.1(b) or 22.1(d).
Service Rebate. (a) The LFC will provide each Service to meet or exceed the Core Service Levels set out in the Service Level Terms applicable to that Service, in accordance with clause 5.4.
(b) If the LFC fails to meet a Core Service Level it will, subject to clause 6.5(c) and the applicable Service Level Terms, credit an amount equal to the applicable service rebate set out in the Service Level Terms (a service rebate) to the next invoice payable for that Service or, if no further invoice is payable in respect of that Service, will pay or otherwise refund the amount to the Service Provider.
(c) No service rebate will be payable for a failure to meet a Core Service Level if that failure was caused by the suspension, restriction or cessation of the applicable Service in accordance with clauses 5.2(a), 21 (excluding clause 21.1(a)) or 22.
(d) If, as a result of one incident or set of circumstances, the LFC fails to meet two or more Core Service Levels in respect of an instance of a Service provided in respect of the same End User at the same premises, the LFC will only be obliged to provide a rebate for the failure to meet one of those Core Service Levels (the greater of the rebates).
Service Rebate. (a) The LFC will provide each Service to meet or exceed the Core Service Levels set out in the Service Level Terms applicable to that Service, in accordance with clause 5.4.
(b) If the LFC fails to meet a Core Service Level it will, subject to clause 6.5(c) and the applicable Service Level Terms, credit an amount equal to the applicable service rebate set out in the Service Level Terms (a service rebate) to the next invoice payable for that Service or, if no further invoice is payable in respect of that Service, will pay or otherwise refund the amount to the Service Provider.
(c) No service rebate will be payable for a failure to meet a Core Service Level if that failure was caused by the suspension, restriction or cessation of the applicable Service in accordance with clauses 5.2(a), 21 or 22 (excluding where the Service Provider exercises its right to terminate pursuant to clauses 22.1(a) or 22.1(b) or 22.1(d)).
(d) If, as a result of one incident or set of circumstances, the LFC fails to meet two or more Core Service Levels in respect of an instance of a Service provided in respect of the same End User at the same End User Premises, the LFC will only be obliged to provide a rebate for the failure to meet one of those Core Service Levels (the greater of the rebates).
Service Rebate. (a) The LFC will provide each Service to meet or exceed the Core Service Levels set out in the Service Level Terms applicable to that Service, in accordance with clause 5.4.
(b) If the LFC fails to meet a Core Service Level it will, subject to clause 6.5(c) and the applicable Service Level Terms, credit an amount equal to the applicable service rebate set out in the Service Level Terms (a service rebate) to the next invoice payable for that Service.
(c) No service rebate will be payable for a failure to meet a Core Service Level if that failure was caused by the suspension, restriction or cessation of the applicable Service in accordance with clauses 5.2(a), 21 (excluding clause 21.1(a)) or Error! Reference source not found..
(d) If, as a result of one incident or set of circumstances, the LFC fails to meet two or more Core Service Levels in respect of an instance of a Service provided in respect of the same End User, the LFC will only be obliged to provide a rebate for the failure to meet one of those Core Service Levels (the greater of the rebates).
Service Rebate. (a) The LFC will provide each Service to meet or exceed the Input Services Service Levels set out in the Input Services Service Level Terms applicable to that Service, in accordance with clause 5.4.
(b) If the LFC fails to meet an Input Services Service Level it will, subject to clause 6.5(c) and the applicable Input Services Service Level Terms, credit an amount equal to the applicable service rebate set out in the Input Services Service Level Terms (a service rebate) to the next invoice payable for that Service or, if no further invoice is payable in respect of that Service, will pay or otherwise refund the amount to the Access Seeker.
(c) No service rebate will be payable for a failure to meet an Input Services Service Level if that failure was caused by the suspension, restriction or cessation of the applicable Service in accordance with clauses 5.2, 21 or 22 (excluding where the Access Seeker exercises its right to terminate pursuant to clauses 22.1(a) or 22.1(b) or 22.1(d)).
(d) If, as a result of 1 incident or set of circumstances, the LFC fails to meet 2 or more Input Services Service Levels in respect of an instance of an Input Service provided in respect of the same End User at the same End User Premises, the LFC will only be obliged to provide a rebate for the failure to meet 1 of those Input Services Service Levels (the greater of the rebates).
(e) If, as a result of 1 incident or set of circumstances, the LFC fails to meet 2 or more Input Services Service Levels in respect of an instance of an Input Service provided to the Access Seeker at the same Access Seeker Premises and used for the Access Seeker’s internal purposes, the LFC will only be obliged to provide a rebate for the failure to meet 1 of those Input Services Service Levels (the greater of the rebates).
Service Rebate. 6.1 If the Customer reports a Fault and Telstra does not meet the target Repair Time for that Fault on the ATM Service(s) concerned, or within such other times as agreed with the Customer, Telstra will provide the following Service Rebates: Premier A rebate to the value of one month's Access Bandwidth Charge for the affected ATM Service, paid at 20% per hour and capped for each month at 100% of the monthly Access Bandwidth Charge for the affected ATM Service (irrespective of the number of Faults on that ATM Service occurring in that period).
6.2 To claim a Service Rebate, the Customer must:
(a) notify the National Wholesale Service Centre or their Telstra Business Team Contact of the failure to meet a target Repair Time, within one month of the original Fault report; and
(b) at that time, provide Telstra with the following details:
(i) the Customer's name and address;
(ii) the relevant Telstra account number/national number/service number;
(iii) the relevant Fault reference number; and
(iv) the reason for dissatisfaction.
6.3 In the event of any dispute about whether Telstra has met the relevant target Repair Time Telstra's decision will be final.
6.4 Subject to any statutory obligations which cannot be excluded, Telstra's sole liability for failing to meet the relevant target Repair Time under a Service Assurance Package is the relevant Service Rebate.
1 1.1 Definitions In this Service Schedule the following words have these meanings: Additional End User Charge has the meaning in paragraph 2A of Addendum 3. ADSL means asymmetrical digital subscriber line technology for the transmission of digital information at high bandwidths on twisted metallic pairs, which has physical and electrical characteristics that conform with: Telstra Document IP 1149 The Telstra ADSL Network - Listing requirements for CPE (Issue 3 or subsequent), available from xxxx://xxx.xxxxxxx.xxx.xx/xxxx/xxxx/xxxxx_xx_xxx0.xxx as updated from time to time; ANSI Specification T.413 Network and Customer Installation Interfaces - ADSL. Metallic Interface (Issue 2); ITU-T G.992.1 (7/99) Asymmetrical Digital Subscriber Line (ADSL) Transceivers; and ITU-T G.992.2 (7/99) Asymmetrical Digital Subscriber Line (ADSL) Transceivers. ADSL CAM means a Telstra customer access module within which ADSL multiplexing equipment is located.
Service Rebate. Clause 6.5 of the General Terms does not apply to the WSNB Dark Fibre Service.
