Common use of Feedback, Complaints and Disputes Clause in Contracts

Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(s) responsible wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Person(s) responsible are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● Xxxxxxxx: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder

Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(s) responsible Representative wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Person(s) responsible Representative are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● XxxxxxxxVictoria: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finderxxxxx://xxxxxxx.xxx.xx/xxxxxxxxxx-xxxxxxxx-finder

Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us to improve the work that we do. If you or your Person(srepresentative(s) responsible wish to give feedback to Fighting Chance AustraliaChance, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. Complaints can be made orally, in writing or by any other appropriate means, and can be made anonymously. If you or your Person(srepresentative(s) responsible are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the contact: For non-NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback includeparĒicipanĒs: ● New South WalesNSW: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling email: xxxxxxx@xxxx.xxx.xxx.xx or (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/rural/ regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted Ombudsman at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● XxxxxxxxVictoria: The Disability Services Commissioner, who can be contacted Commissioner at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted Commissioner at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted ACT at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted ce at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finderFor NDIS parĒicipanĒs:NDIS Ǫuality and Safeguards Commission by calling 0000 000 000 (free call from landlines) or TTY 133 677, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Interpreters can be arranged. You can also contact the National Relay Service and ask for 1800 035 544 or complete a complaint contact form at xxxxx://xxx.xxxxxxxxxxxxxx.xxx.xx/xxxxx/xxxxxxxxxx. Alternatively you can contact the National Disability Insurance Agency by calling 0000 000 000 or visiting one of their o ces in person, or through the NDIS website at xxxx.xxx.xx. Who can sign this Service Agreement A Service Agreement is a legal document which must be signed by you, the Participant over the age of 18 who has the legal capacity to sign, or a Representative who has the authority to sign on your behalf, such as a family member, friend or guardian who has responsibility for your financial a airs and decision-making. Agreement Signatures By signing below, both parties agree to the terms and conditions of this Agreement. Please acknowledge acceptance of this document and terms by returning a signed copy within seven (7) days of issuing. If a signed copy is not returned within seven (7) days and you are receiving pro xxxx services, Fighting Chance will deem this to be acceptance of the document. If signed by you Participant Name Participant Signature Participant phone number Participant email Participant date of birth Participant address Date Signed If signed by your representative I confirm that this Agreement has been explained to the participant and that they agree to the terms. I further confirm that I have authority to sign on their behalf. Representative Name Representative Signature Relationship to Participant Representative phone number Representative email Date Signed Signature of Service Provider Authorised representative Name Authorised representative signature

Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(sperson(s) responsible wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 00000000 or via our website: xxxxx://xxxxxxxxxxxxx.xxx.xx/feedback-and-complaints We believe you should be able to provide feedback (both positive and negative) about our services at any time. All complaints received are acknowledged, responded to, investigated internally and, where there are actions required to resolve the complaint, we act transparently to reach a mutual resolution. We will always try to resolve your complaint as e ciently and e ectively as possible. You can request a copy of our Complaints Management Policy at any time. If you or your Person(sperson(s) responsible are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● Xxxxxxxx: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder

Feedback, Complaints and Disputes. Fighting Fi htin Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(s) responsible Representative wish to give ive feedback to Fighting Fi htin Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx hello@fi htin chance.or .au or phone 00 0000 0000. If you or your Person(s) responsible Representative are not satisfied with our response, or you do not want to talk to Fighting Fi htin Chance directly, then you can contact the NDIS Ǫuality Quality and Safeguards Safe uards Commission by calling 0000 000 000callin 1800 035 544, or visiting visitin their website xxx.xxxxxxxxxxxxxx.xxx.xxwww.ndiscommission. ov.au. Other agencies a encies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xxwww.ombo.nsw. ov.au, or by calling callin (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional re ional callers only). ● ǪueenslandQueensland: Xxxxxxxxx XxxxxxxxxxOmbudsman Queensland, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xxwww.ombudsman.qld. ov.au, or by calling callin (00) 0000 0000. ● XxxxxxxxVictoria: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx odsc.vic. ov.au or by calling callin (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx xxx.xxxxx.xx. xx.xx or by calling callin (00) 0000 0000. ● ACT: Human Rights Ri hts Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx www.hrc.act. ov.au or by calling callin (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx www.hadsco.wa. ov.au or by calling callin (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder.