First Call Resolution Penalty Sample Clauses

First Call Resolution Penalty. The penalty for Contractor's failure to meet the First Call Resolution Performance Commitment shall be the amount shown in Attachment A. Customer Service Associate (CSA) Quality
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First Call Resolution Penalty. The penalty for Contractor's failure to meet the First Call Resolution Performance Commitment shall be the amount shown in Attachment A. Customer Service Associate (CSA) Quality P. CSA Quality Performance Commitment A designated percentage of inquiries received by the Service Center(s) servicing the County (the “Service Center(s)” and randomly monitored, shall achieve Contractor's quality standards based on telephone call etiquette, customer interaction and relationship, information and knowledge and documentation where each category ranks as a percentage of the total. The designated percentage is shown in Attachment A.
Sample 1

Related to First Call Resolution Penalty

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • Impasse Resolution In the event that there is an impasse in negotiations concerning the negotiation of a new collective bargaining agreement or the mutual amendment of an existing collective bargaining agreement, the parties agree that the resolution of any impasse issues shall be governed by the provisions of Florida Statutes Chapter 447, as amended.

  • DISPUTES RESOLUTION PROCEDURE 10.1 A major objective of this Agreement is to eliminate lost time and/or production arising out of disputes or grievances. The Parties to this Agreement are committed to complying with the terms of this procedure.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

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