Follow-up Surveys. Follow-up Surveys are the tools used by the Grantees for the evaluating of parties who have used their services. This is the number of survey responses received from the cases opened and proceedings initiated. For all cases opened, there needs to be a minimum of one party to which follow-up survey statistics were attempted to be collected. If the proceedings were initiated, follow-up surveys need to be attempted on all parties that are involved. Results can be in the form of a mailing or a telephone interview, or a combination of both. At a minimum, the surveys shall be conducted annually and must include the following:
Follow-up Surveys. The number of survey responses received from the cases opened and proceedings initiated. (Of all the cases opened, there needs to be a minimum of one party to which follow-up survey statistics were attempted to be collected. If the proceedings were initiated, follow-up surveys need to be attempted on all parties that are involved. Results can be form a mailing or a telephone interview, or a combination of both.) Information and/or Referral – Self Defining. (Provided when grant related situation is not appropriate for mediation/conciliation/arbitration or when for mediation/conciliation/ arbitration services are not requested.) Public Education Presentations/Numbers of attendees – Self-defining. (Keep in mind that “A meeting is less than 10 people, and a presentation is more that 10 people.”) Training/Trainees – Self-defining. (Applies to the formal DRPA basic training of 25 or more hours as well as to formal advanced training.) Dispute Resolution Program – FY 2008-2009 Annual Plan Exhibit C-1 Agreement #302 Page 2 of 2 Program Operator: Community Service Programs, Inc. Date: July 1, 2008 # Dispute Resolution Activity
Follow-up Surveys. The number of survey responses received from the cases opened and proceedings initiated.
