Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the customers by the Service Providers. The goal of this Agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customer. The objective of this Agreement is to: • Provide clear reference to service ownership, accountability, roles and responsibilities. • Present clear, concise and measurable description of service provision to the customer. • Match perceptions of the expected service provision with actual service support and delivery.
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Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the customers Customer(s) by the Service ProvidersProvider(s). The goal of this Agreement is to obtain mutual agreement for the service provision of information and communication between the Service Provider Provider(s) and customerCustomer(s). The objective objectives of this Agreement is are to: • Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • Present a clear, concise and measurable description of service provision to the customer. • Match perceptions of the expected service provision with actual service support and & delivery.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the customers Client by the Service ProvidersProvider. The goal of this Agreement is to obtain mutual agreement for the IT service provision of information and communication between the Service Provider and customerClient. The objective objectives of this Agreement is are to: • Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • Present a clear, concise and measurable description of service provision to the customerclient. • Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the customers by the Service Providers. The goal of this Agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customer. The objective of this Agreement is to: • Provide clear reference to service ownership, accountability, roles and responsibilities. • Present clear, concise and measurable description of service provision to the customer. • Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the customers Customer by the Service ProvidersProvider. The goal of this Agreement is to obtain mutual agreement for the IT service provision of information and communication between the Service Provider and customerCustomer. The objective objectives of this Agreement is are to: • ● Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • ● Present a clear, concise and measurable description of service provision to the customer. • ● Match perceptions of the expected service provision with actual service support and & delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose Purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery Support to the customers Customer by the Service Providers12d Synergy. The goal Goal of this Agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customerservice provisions included in Support. The objective Objectives of this Agreement is are to: • – Provide clear reference to service ownership, accountability, roles and/or responsibilities of 12d Synergy and responsibilities. • Customer – Present a clear, concise and measurable description of service provision to the customerCustomer and Problem Resolution. • – Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose Purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery Support to the customers Customer by the Service Providers12d Synergy. • The goal Goal of this Agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customerservice provisions included in Support. • The objective Objectives of this Agreement is are to: • – Provide clear reference to service ownership, accountability, roles and/or responsibilities of 12d Synergy and responsibilities. • Customer – Present a clear, concise and measurable description of service provision to the customerCustomer and Problem Resolution. • – Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Cloud Service Level Agreement
Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the customers Customer(s) by the Service ProvidersProvider(s). The goal of this Agreement is to obtain mutual agreement for the FCC service provision of information and communication between the Service Provider Provider(s) and customerCustomer(s). The objective objectives of this Agreement is are to: • Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • Present a clear, concise and measurable description of service provision to the customer. • Match perceptions of the expected service provision with actual service support and & delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose Purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery Support to the customers Customer by the Service Providers12d. The goal Goal of this Agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customerservice provisions included in Support. The objective Objectives of this Agreement is are to: • o Provide clear reference to service ownership, accountability, roles and/or responsibilities of 12d and responsibilities. • Customer o Present a clear, concise and measurable description of service provision to the customerCustomer and Problem Resolution. • o Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose of this Agreement agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the customers by the Service Providers. Providers The goal of this Agreement agreement is to obtain mutual agreement for the provision of information and communication between the Service Provider and customer. customer The objective of this Agreement agreement is to: • Provide clear reference to service ownership, accountability, roles and responsibilities. responsibilities • Present clear, concise and measurable description of service provision to the customer. customer • Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Goals and Objectives. 2.01 The purpose of this Agreement agreement is to ensure that the proper elements and commitments are in place to provide consistent service support Support and delivery Maintenance to the customers Customer by the Service Providers. Provider.
2.02 The goal of this Agreement agreement is to obtain mutual agreement for the provision of information Service Support and communication Maintenance between the Service Provider and customer. the Customer.
2.03 The objective objectives of this Agreement is agreement are to: • :
a. Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • .
b. Present a clear, concise and measurable description of service provision to the customer. • Customer.
c. Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement
Goals and Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide a consistent service service, support and delivery to the customers Customer by the Service ProvidersProvider. The goal of this Agreement is to obtain ensure mutual agreement for understanding of the service provision of information and communication between the Service Provider and customerCustomer. The objective objectives of this Agreement is are to: • Provide clear reference to service ownership, accountability, roles and and/or responsibilities. • Present a clear, concise and measurable description of service provision to the customerCustomer. • Match perceptions of the expected service provision with actual service support and delivery.
Appears in 1 contract
Samples: Service Level Agreement