Grievance Redressal. KIFS Housing Finance Limited (KHFL) strives for customer satisfaction within the framework of the law, adopted policies & procedures. KHFL has system available at each of its branches and offices for the customers to lodge and submit their complaints or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agency. In case of any grievance, the customer may approach KHFL Branch Manager of the business location where he/she has his/her account and register the complaint either by Letter / by E-mail / visit the branch office. The customer shall be responded/acknowledged within a period of 5 days from the date of complaint. After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 days from the date of complaint. In case the response is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 15 days) or is dissatisfied with the response received, the customer may contact the Grievance Redressal officer at KHFL Corporate Office on E-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write to the Corporate Office address as mentioned below: To KHFL Customer Care:- Grievance Redressal Officer:
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Samples: Most Important Terms And
Grievance Redressal. KIFS Housing Finance Limited (KHFL) strives for customer satisfaction within the framework of the law, adopted policies & procedures. KHFL has system available at each of its branches and offices for the customers to lodge and submit their complaints or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agency. In case of any grievance, the customer may approach KHFL Branch Manager of the business location where he/she has his/her account and register the complaint either by Letter / by E-mail / visit the branch office. The customer shall be responded/acknowledged within a period of 5 days from the date of complaint. After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 days from the date of complaint. In case the response is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 15 days) or is dissatisfied with the response received, the customer may contact the Grievance Redressal officer at KHFL Corporate Office on E-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write to the Corporate Office address as mentioned below: To KHFL Customer Care:- Grievance Redressal Officer:: Xx. Xxxxx Xxxx, Compliance Officer KIFS Housing Finance Limited, C-902, Lotus Park, Xxxxxx Xxxxx Compound, W E Highway, Goregaon (East) Mumbai – 400 063 Customers can contact us at 000-00000000 between Monday to Friday between 10:00 am to 6:00 pm. In case, the response from the company is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 30 days) or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of National Housing Bank (NHB) at the following address/mail id or lodge online complaint at the below mentioned link: Online Portal xxxxx://xxxxx.xxxxxxxxx.xxx.xx Write to: Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Xxxx, Xxx Xxxxx - 000000 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely up on the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the Borrower(s) / read over to the borrower(s) by Mr. / Ms. of the Company and have been under stood by the Borrower(s). Duplicate copy of this MITC has been handed over to the Borrower(s). (Signature or thumb impression (Signature of the Authorized of all the Borrower(s)). Representative of KIFS HFL).
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Samples: Most Important Terms And
Grievance Redressal. KIFS Housing Finance Limited (KHFL) strives for customer satisfaction within the framework of the law, adopted policies & procedures. KHFL has system available at each of its branches and offices for the customers to lodge and submit their complaints or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agency. In case of any grievance, the customer may approach KHFL Branch Manager Grievance Redressal Officer, of the business location where he/she has his/her account COMPANY and register the complaint either by Letter / Letter/by Ee-mail / mail/ visit the branch office. The customer shall be responded/acknowledged responded within a period of 5 days 6 weeks from the date of complaint. After examining the matter, we shall send the customer our final response Final Response or explain why it needs more time to respond and shall endeavor to do so within 15 days from the date of complaint7 working days. By Letter: To, The Customer Service Head HomeShree Housing Finance Ltd. 000, Xxxxxxxxx Building, 00 Xxxxxxxxxx Xxxx Xxxxxxxxx Xxxxx, Xxx Xxxxx - 000000 One can also lodge a complaint through email. Our email id is xxxxxxxxx.xxxxx@xxxxx.xxx In case the response is unsatisfactory or the customer has Complainant may approach NHB as per the below address, in case he does not received any receive the response from the company Company within reasonable time (i.e. 15 days) or is dissatisfied with the response received. National Housing Bank Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Xxxxx Xxxx, Xxx Xxxxx – 000000 It is hereby agreed that for detail terms and conditions of the Loan, the customer may contact parties hereto shall refer to and rely upon the Grievance Redressal officer at KHFL Corporate Office Loan Agreement and other security documents executed/to be executed by them. The above terms and conditions have been read by the borrowers and have been understood by the borrowers. For HomeShree Housing Finance Limited Authorized Signatory Annexure-I SCHEDULE OF CHARGES S. No. Transaction Loan Charges* 1. Processing Fee In case of Home Loan (Upto 2% of Loan Applied) In case of Other Loan (Upto 2.5% of Loan Applied) 2. Legal Opinion Charges, ROC Search Charges, Non- Encumbrance Certificate from SRO charges (As applicable) As per Actual 3. CERSAI Fees Rs. 500/-(Original filling and for modification) Rs. 250/-for any satisfaction of the original filling 4. PDC / ECS Dishonor Charges Rs. 500 /- Per Bouncing 5. Late Payment Charges 2% per month interest on EEMI Outstanding 6. PDC/ECS Swapping charges Rs. 500/- Per Swapping 7. Document Retrieval Charges Rs. 500/- Per Retrieval 8. Duplicate Statement / Certificate Rs. 500/- Per Certificate 9. Cheque/ECS/EMI Cycle Change Rs 1000/- Per Change 10. Property Swap Charges 2% of Principal Amount Outstanding 11. Statement of Account Rs. 500/- Per Event (No charges for first SOA every Financial Year) 12. Each Personal Visit to Customer's Place for Collection of Dues Rs. 500/- Per Visit 13. Loan Cancellation Charges Rs. 5,000/- + Rate of Interest from the date of disbursement till the date of cancellation 14. Recovery Charges (Legal / Repossession & Incidental) As per Actual 15. Custodian Fee for keeping property documents in closed loans beyond 1 month of closure Rs. 500/- Per Month Annexure-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write to the Corporate Office address as mentioned below: To KHFL Customer Care:- Grievance Redressal OfficerII F ORECLOSURE/PREPAYMENT CHARGES S. No. Closure of Loan (From Date of Disbursement) Charges (% of principal Outstanding)* 1. Within 1 Year 4% 2. After 1-2 Year 3% 3. After 2 Year Onwards 2% Note:
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Samples: homeshree.com
Grievance Redressal. KIFS Aadhar Housing Finance Limited Ltd. (KHFLAHFL) strives for to provide quality services & make the customer satisfaction satisfied within the framework of the lawRegulatory norms, adopted policies Board/Top Management approved policies, processes & procedures. KHFL has system available at AHFL operates in a decentralized manner wherein, each branch is under the control of its Branch Manager/Branch In-charge, who will report to Cluster Manager & then to Regional Business Head, who in turn reports to Corporate Office respective functional heads. Hence, customers may normally approach branches and offices for the customers to lodge and submit their complaints grievances/complaint redressal or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receivingCorporate Office, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agencyMumbai. In case of any grievancegrievance or a complaint relating to any services/charges of AHFL, the customer may can lodge a complaint & approach KHFL the Branch Manager Manager/In-charge of the business location Branch at the respective location, where he/she has availed his/her housing loan & account is maintained and register the complaint either by way of a Letter / by E-mail / addressed to the Branch Manager at the address given in the loan sanction letter or visit the branch officeoffice personally and make an entry of the complaint/ grievance in the Complaint Register maintained by the Branch. The customer shall be responded/acknowledged responded within a period of 5 7 days from the date of receipt of complaint by the Branch, to resolve the issues. In case, the response given by Branch is unsatisfactory, dissatisfied or did not receive any response from the Branch within the above time-limit, the customer can escalate his/her complaint/grievance to the Corporate office at Mumbai, either by way of a Letter addressed to the Customer Care Officer or Principal Officer of AHFL at the address or by e-mail send to the address given below:- The Customer Care Officer, Aadhar Housing Finance Ltd., Corp. Office, Xx. 000, 0xx Xxxxx, Xxxxxx Xxxxx-1, Nehru Road, Vakola, Santacruz (East), Mumbai Pin – 400055, Maharashtra State. Email ID:- xxxxxxxxxxxx@xxxxxxxxxxxxx.xxx. Toll Free Number – 1800 3004 2020 After examining the mattercomplaint/grievance received, we shall send to the customer our a final response or explain why it needs more time to respond and shall endeavor endeavour to do so send a detailed reply or intimation within 15 a period of 30 days from the date of complaintreceipt of complaint at the Corporate Office of the company. In case the response is unsatisfactory or dissatisfied with the customer has response received or did not received receive any response from the company within reasonable time the above said time-limit (i.e. 15 ie. 30 days) or is dissatisfied with the response received), the customer may contact approach the Grievance Complaint Redressal officer Cell of National Housing Bank (NHB) for HFCs, by lodging the customer complaints in online mode at KHFL Corporate Office on Ethe link: xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format available at NHB website link: xxxx://xxx.xxx.xxx.xx/Grievance-Redressal- System/Lodging-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, send to the Corporate Office address as mentioned belowfollowing address:- To Complaint Redressal Cell, Department of Regulation and Supervision, National Housing Bank ( NHB), 4th Floor, Core 5-A, India Habitat Centre, Xxxxx Xxxx, Xxx Xxxxx – 000000. Email : To KHFL Customer Care:- Grievance Redressal Officer:xxxxxx@xxx.xxx.xx It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed/to be executed by them. The above terms and conditions have been read by the borrower /s / read over to the borrower by Shri/Smt./km of the Company and have been understood by the borrower/s.
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Samples: Most Important Terms And
Grievance Redressal. KIFS Aadhar Housing Finance Limited Ltd. (KHFLAHFL) strives for to provide quality services & make the customer satisfaction satisfied within the framework of the lawRegulatory norms, adopted policies Board/Top Management approved policies, processes & procedures. KHFL has system available at AHFL operates in a decentralized manner wherein, each branch is under the control of its Branch Manager/Branch In-charge, who will report to Cluster Manager & then to Regional Business Head, who in turn reports to Corporate Office respective functional heads. Hence, customers may normally approach branches and offices for the customers to lodge and submit their complaints grievances/complaint redressal or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receivingCorporate Office, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agencyMumbai. In case of any grievancegrievance or a complaint relating to any services/charges of AHFL, the customer may can lodge a complaint & approach KHFL the Branch Manager Manager/In-charge of the business location Branch at the respective location, where he/she has availed his/her housing loan & account is maintained and register the complaint either by way of a Letter / by E-mail / addressed to the Branch Manager at the address given in the loan sanction letter or visit the branch officeoffice personally and make an entry of the complaint/ grievance in the Complaint Register maintained by the Branch. The customer shall be responded/acknowledged responded within a period of 5 7 days from the date of receipt of complaint by the Branch, to resolve the issues. In case, the response given by Branch is unsatisfactory, dissatisfied or did not receive any response from the Branch within the above time-limit, the customer can escalate his/her complaint/grievance to the Corporate office at Mumbai, either by way of a Letter addressed to the Customer Care Officer or Principal Officer of AHFL at the address or by e-mail send to the address given below:- The Customer Care Officer, Aadhar Housing Finance Ltd., Corp. Office, Xx. 000, 0xx Xxxxx, Xxxxxx Xxxxx-1, Nehru Road, Vakola, Santacruz (East), Mumbai Pin – 400055, Maharashtra State. Email ID:- xxxxxxxxxxxx@xxxxxxxxxxxxx.xxx. After examining the mattercomplaint/grievance received, we shall send to the customer our a final response or explain why it needs more time to respond and shall endeavor endeavour to do so send a detailed reply or intimation within 15 a period of 30 days from the date of complaintreceipt of complaint at the Corporate Office of the company. In case the response is unsatisfactory or dissatisfied with the customer has response received or did not received receive any response from the company within reasonable time the above said time-limit (i.e. 15 ie. 30 days) or is dissatisfied with the response received), the customer may contact approach the Grievance Complaint Redressal officer Cell of National Housing Bank (NHB) for HFCs, by lodging the customer complaints in online mode at KHFL Corporate Office on E-mail idthe link: xxxxxxx@xxxxxxxxxxx.xxx or may write xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format available at NHB website link: xxxx://xxx.xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, send to the Corporate Office address as mentioned belowfollowing address:- To Complaint Redressal Cell, Department of Regulation and Supervision, National Housing Bank ( NHB), 4th Floor, Core 5-A, India Habitat Centre, Xxxxx Xxxx, Xxx Xxxxx – 000000. Email : To KHFL Customer Care:- Grievance Redressal Officer:xxxxxx@xxx.xxx.xx It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed/to be executed by them. The above terms and conditions have been read by the borrower /s / read over to the borrower by Shri/Smt./km of the Company and have been understood by the borrower/s.
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Samples: Most Important Terms And
Grievance Redressal. KIFS Housing Finance Limited (KHFL) strives for customer satisfaction within the framework of the law, adopted policies & procedures. KHFL has system available at each of its branches and offices for the customers to lodge and submit their complaints or grievances. KHFL ensures that all the disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at the next higher level. The functioning of the Grievance Redressal Mechanism is periodically reviewed by the Customer Grievance Redressal Committee and reported to the Board. KHFL has a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices, including those received on-line. The Grievance Redressal machinery shall also deal with the issue relating to services provided by the outsourced agency. In case of any grievance, the customer may approach KHFL Branch Manager of the business location where he/she has his/her account and register the complaint either by Letter / by E-mail / visit the branch office. The customer shall be responded/acknowledged within a period of 5 days from the date of complaint. After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 days from the date of complaint. In case the response is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 15 days) or is dissatisfied with the response received, the customer may contact the Grievance Redressal officer at KHFL Corporate Office on E-mail id: xxxxxxx@xxxxxxxxxxx.xxx or may write to the Corporate Office address as mentioned below: To KHFL Customer Care:- Grievance Redressal Officer:: Xx. Xxxx Xxxxxx, Operations Head KIFS Housing Finance Limited, X-000, Xxxxx Xxxx, Xxxxxx Xxxxx Compound, W E Highway, Goregaon (East) Mumbai – 400 063 Customers can contact us at 000-00000000 between Monday to Friday between 10:00 am to 6:00 pm. In case, the response from the company is unsatisfactory or the customer has not received any response from the company within reasonable time (i.e. 30 days) or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of National Housing Bank (NHB) at the following address/mail id or lodge online complaint at the below mentioned link: Online Portal xxxxx://xxxxx.xxxxxxxxx.xxx.xx Write to: Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core 5-A, India Habitat Centre Lodhi Road, New Delhi - 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely up on the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the Borrower(s) / read over to the borrower(s) by Mr. / Ms. of the Company and have been under stood by the Borrower(s). Duplicate copy of this MITC has been handed over to the Borrower(s). (Signature or thumb impression (Signature of the Authorized of all the Borrower(s). Representative of KIFS HFL). CHARGE SHEET Fee Type Amount When payable Processing Fee-Non Refundable Home Loan: Rs. 3000/- + GST LAP / Commercial Loan : Rs. 5000/- + GST To be paid along with the loan application Operational & Administrative Cost-Non Refundable Home Loan (Formal Income): 1.75%+ GST of the sanctioned loan amount. Home Loan (Informal Income): 2% + GST of the sanctioned loan amount. LAP / Commercial Loan : 2% +GST of the sanctioned loan amount a. To be paid before disbursement of loan. Legal Verification Rs.1500 inclusive of Taxes (Non refundable) At the time of disbursement Technical Verification Rs.1500 inclusive of Taxes (Non refundable) At the time of disbursement Subsequent Technical Verification Rs.500 inclusive of Taxes (Non refundable) At the time of disbursement Documentation Rs.500 inclusive of Taxes (Non refundable) At the time of disbursement CERSAI Rs.600 inclusive of GST At the time of disbursement Cheque/ECS/ACH/NACH bounce per Transaction Rs.750 inclusive of GST As and when applicable Overdue Interest on default installment (EMI/Pre EMI) 2% per month on outstanding dues As and when applicable Recovery (Legal/re-possession & Incidental charges) As per Actual As and when applicable Cheques/ECS/NACH swapping (Per Set) Rs.1500 inclusive of GST After disbursement, if applicable Duplicate Interest certificate Rs.1000 per copy except one copy in a year inclusive of GST As and when applicable Duplicate no dues certificate Rs.1500 inclusive of GST As and when applicable Copy of Property Papers Rs.500 minimum charges upto 20 pages and Rs.5 per page extra would be charged inclusive of GST After disbursement, if applicable Prepayment / Part Payment For Variable Rate under HL & LAP : Nil. For Fixed Rate Under HL & LAP : Nil if Paid from own sources,3% of loan outstanding + GST in case of Balance transfer Loan prepayment is allowed after 6 months of loan being fully disbursed Document Retrieval & CERSAI Release Rs.3000 inclusive of GST At the time of Loan closure Duplicate Statement of Account Charges Rs.1000 inclusive of GST As and when applicable Foreclosure Letter Rs.1000 inclusive of GST As and when applicable List of Documents Rs.1000 inclusive of GST As and when applicable Custodian Fees Rs.1000 per month inclusive of GST If property papers are not taken at the time of Loan closure *The above fee and charges are subject to change from time to time. You are requested to please refer our website xxx.xxxxxxxxxxx.xxx to keep yourself updated on our latest fees and charges. (Signature or thumb impression (Signature of the Authorized
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Samples: Most Important Terms And
