Common use of Grievance Redressal Clause in Contracts

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. i. On Application

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, In the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication unlikely event that you are not satisfied with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday services, you can register your grievance for redressal of concern. E-mail ID complaint to Friday (Except Public Holidays). • By way of online request lodge the xxxxxxx@xxxxxx.xxx Contact Number to lodge the complaint 0124-6622228 / Toll Free No 0000-00-0000 Response time 15 working days Grievance Officer Redressal Head - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Operations and Customer Service - Home Loans, IIFL Home ART Housing Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98(India) Limited 49, Udyog Vihar, Phase-IVPhase-4, GurgaonGurugram, Haryana -122015 Borrower can further escalate Haryana-22015 Ph- 0000- 0000000 Email id- xxxxx.xxxx@xxxxxx.xxx Contact Number to lodge the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, PhaseToll Free No 0000-IV, Gurgaon, Haryana -122015 00-0000 Response time 21 working days In case the complainant is dissatisfied with the response received from IIFL HFL received/ or where no response is receivedreceived within reasonable time / specified time , the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its (NHB) by: a) Lodging a complaint in on the online mode grievance handling portal of NHB - GRIDS at xxxxx://xxxxx.xxxxxxxxx.xxx.xx b) Sending the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode complaint to NHB by post. The Complaint Form can be downloaded from the website of the Company at xxxxx://xxxxxx.xxx/Complaint_form.pdf You may fill and send the form along with letters or enclosures, in prescribed formatif any, available at link by post or courier to the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5ACore-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 Delhi-110003 Disclosure: The Company is authorized to disclose from time to time any information relating to the loan to any Credit Bureau (existing or future) approved by Govt of India or any authority as may required from time to time without any notice to the borrower. It is hereby agreed that for detail detailed terms and conditions of the Loanloan, the parties hereto shall refer to and rely upon the loan agreement and other security documents executed / executed/ to be executed by them. The details contained in this document may be subject to change as per company policy and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the borrower/s / borrower(s) read over to the borrower,Borrower(s) by Borrower Co-Borrower’s of the Company in Borrower(s) vernacular language and have been understood and agreed upon borrower/s. i. On Applicationby the Borrower(s).

Grievance Redressal. For any If a complaint has been received in writing from a customer, West End Housing Finance Limited (WEHFL) will endeavour to send an acknowledgement / a response within a week. The acknowledgement will contain the name and designation of the official who will deal with the grievance. If the complaint is relayed over phone at WEHFL’s designated telephone helpdesk or customer service related issue including obtaining documents or in case of any complaint/grievancenumber, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone customer will be provided with a complaint reference number and modes given below. The Borrower may contact our Office through any be kept informed of the following channels: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday progress within a reasonable period of time. After examining the matter, WEHFL will send the customer its final response or explain why it needs more time to Friday (Except Public Holidays). • By way respond and will endeavour to do so within three weeks of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way receipt of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in and he will be informed how to take his complaint further if he is still not satisfied. Level 1: WEHFL will make available facilities at each of its branches and offices for the Complaint Register maintained customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at our branches 000-00000000 or email us at xxxxxxxxxxxxxx@xxxxxxxxxx.xxx. Level 2: In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant customer is dissatisfied with the response received via Level 1 of our mechanism, he/she may write to us at: Xx. Xxxxxxx Xxxxxx XII/A, 13th Floor, Bakhtawar, 229, Backbay Reclamation Scheme, Block III, Nariman Point, Mumbai 400021 Email Id- xxxxxxx.xxxxxx@xxxxxxxxxxxxxxx.xxx Contact-022-22801558 If the complainant does not receive response from IIFL HFL WEHFL within reasonable time or where no is dissatisfied with the response is received, the Complainant complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to following address: Department of Regulation and Supervision (Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, ) 4th Floor, Core 5A5-A, India Habitat Centre, Lodhi Road, Road New Delhi – - 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to The complaint can also be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. i. On Applicationmade at xxxxx://xxxxx.xxxxxxxxx.xxx.xx

Grievance Redressal. For any service related issue including obtaining documents There can be instances where the Borrower is not satisfied with the services provided by HDFC in reference to the Loan availed. To highlight such instances & register a complaint the Borrower may follow the following process: The Borrower can complain to Customer care on xxx.xxxx.xxx or a. Borrower can meet or in write to the Business Head for the respective dealing branch b. In case the concern remains unresolved beyond a period of any complaint/grievance7 days, the Borrower may communicate in writingescalate the matter to the Managing Director at : The Managing Director, orallyHDFC Ltd, electronically through eXXXX Xxxxx, XX Xxxxxx Marg,165-mail166, websiteBackbay Reclamation, telephone and modes given below. Churchgate, Mumbai 400 020. c. The Borrower may contact our Office through shall be entitled to raise any complaints regarding concerns with respect to the Loan and/or the services being provided by HDFC. Any matter which is not related directly to the provision of such financial services by HDFC (such as services/good/ provided by a third party and/or concerns related to the following channels: • By telephonic communication with our call centre at 00000000000 (helplineproperty) b/w 9:30 am – 6 pm from Monday shall not qualify as a valid Grievance and shall, therefore, not be addressed or responded to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches by HDFC d. In case the response Borrower is unsatisfactory or no response is received from above mentioned sourcesstill not satisfied with the response, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint complaints in online Online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, format available at link xxxx://xxx.xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against- HFCs-NHB%E2%80%93Page8of8Physical-Mode.pdf to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat CentreXxxxxxx Xxxxxx, Lodhi RoadXxxxx Xxxx, New Delhi – 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. i. On ApplicationXX-000000.

Grievance Redressal. For any service related issue including obtaining documents or in In case of any complaint/grievance, the Borrower customer may communicate in writingapproach Grievance Redressal Officer, orally, electronically through of the COMPANY and register the complaint either by Letter/by e-mail, website, telephone and modes given belowmail/ visit the branch office. The Borrower may contact customer shall be responded within a period of 6 weeks from the date of complaint. After examining the matter, we shall send the customer our Office through any of the following channelsFinal Response or explain why it needs more time to respond and shall endeavor to do so within 7 working days. By Letter: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to To, The Customer Service Head HomeShree Housing Finance Ltd. 000, Xxxxxxxxx Building, 00 Xxxxxxxxxx Xxxx Xxxxxxxxx Xxxxx, Xxx Xxxxx - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and 000000 One can also lodge a complaint in the Complaint Register maintained at our branches through email. Our email id is xxxxxxxxx.xxxxx@xxxxx.xxx In case the response is unsatisfactory the Complainant may approach NHB as per the below address, in case he does not receive the response from the Company within reasonable time or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of . National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to Department of Regulation and Supervision (Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, ) 4th Floor, Core 5A5-A, India Habitat CentreCentre Xxxxx Xxxx, Lodhi Road, New Delhi Xxx Xxxxx – 110003 000000 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan Loan Agreement and other security documents executed / executed/to be executed by them. The above terms and conditions have been read by the borrowerborrowers and have been understood by the borrowers. SCHEDULE OF CHARGES S. No. Transaction Loan Charges* 1. Processing Fee  In case of Home Loan (Upto 2% of Loan Applied)  In case of Other Loan (Upto 2.5% of Loan Applied) 2. Legal Opinion Charges, ROC Search Charges, Non- Encumbrance Certificate from SRO charges (As applicable) As per Actual 3. CERSAI Fees  Rs. 500/-(Original filling and for modification)  Rs. 250/-for any satisfaction of the original filling 4. PDC / ECS Dishonor Charges Rs. 500 /- Per Bouncing 5. Late Payment Charges 2% per month interest on EMI Outstanding 6. PDC/s ECS Swapping charges Rs. 500/- Per Swapping 7. Document Retrieval Charges Rs. 500/- Per Retrieval 8. Duplicate Statement / read over Certificate Rs. 500/- Per Certificate 9. Cheque/ECS/EMI Cycle Change Rs 1000/- Per Change 10. Property Swap Charges 2% of Principal Amount Outstanding 11. Statement of Account Rs. 500/- Per Event (No charges for first SOA every Financial Year) 12. Each Personal Visit to Customer's Place for Collection of Dues Rs. 500/- Per Visit 13. Loan Cancellation Charges Rs. 5,000/- + Rate of Interest from the borrower,understood and agreed upon borrowerdate of disbursement till the date of cancellation 14. Recovery Charges (Legal / Repossession & Incidental) As per Actual 15. Custodian Fee for keeping property documents in closed loans beyond 1 month of closure Rs. 500/- Per Month F ORECLOSURE/s.PREPAYMENT CHARGES S. No. Closure of Loan (From Date of Disbursement) Charges (% of principal Outstanding)* 1. Within 1 Year 4% 2. After 1-2 Year 3% 3. After 2 Year Onwards 2% i. On Application1. If the Housing Loan has been closed via “own contribution” in case of Individual borrowers then no foreclosure charges will be levied otherwise they will be le-viable (applicable on loan given at fixed rate of interest). 2. No prepayment penalty shall be levied on loan given at floating rate of interest in case of individual borrowers irrespective of the source of repayment. 3. Above mentioned Schedule of Charges (inclusive of foreclosure amount) is exclusive of GST, hence, GST will be charged in addition as per applicable rates in force.

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, In the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication unlikely event that you are not satisfied with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday services, you can register your grievance for redressal of concern. E-mail ID to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate xxxxxx.xxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Contact # to lodge the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase0124-IV, Gurgaon, Haryana -122015 4346200 Resolution time 15 working days E-mail ID to lodge the complaint xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Contact # to lodge the complaint 0124-4346200 Resolution time 21 working days In case the complainant is dissatisfied with the response received from IIFL HFL received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to following contact details: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5ACore-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx Disclosure: The Company is authorized to disclose from time to time any information relating to the loan to any Credit Bureau (existing or future) approved by Govt of India or any authority as may required from time to time without any notice to the customer. It is hereby agreed that for detail detailed terms and conditions of the Loanloan, the parties hereto shall refer to and rely upon the loan agreement and other security documents executed / executed/ to be executed by them.The details contained in this document may be subject to change as per company policy and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the borrower/s / s/ read over to the borrower,borrower by Mr/ Ms ……………………………………………………………………………… ……………………….. of the Company in Borrower(s) vernacular language and have been understood and agreed upon by the Borrower/s. Signature or thumb impression of the Borrower/(s)/ Guarantor(s) Signature & Name of the authorized person SATIN Housing Finance Ltd 1. Duplicate copy of the MITC should be handed-over to the borrower/s. i. On Application2. Acceptance of MITC to be obtained from the Borrower/s for processing disbursement.

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, In the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication unlikely event that you are not satisfied with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday services, you can register yourgrievance for redressal of concern. E-mail ID to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: xxxxxxx@xxxxxx.xxx Contact Number to lodge the complaint 0124-5060981 Response time 15 working days Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98Head - Operations and Customer Service ART Housing Finance (India) Limited 49, Udyog Vihar, Phase-IVPhase-4, Gurgaon, Haryana -122015 Borrower can further escalate Gurugram,Haryana-22015 Ph- 0000- 0000000 Email id- xxx@xxxxxx.xxx Contact Number to lodge the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase0124-IV, Gurgaon, Haryana -122015 5060981 Response time 21 working days In case the complainant is dissatisfied with the response received from IIFL HFL received/ or where no response is receivedreceived within reasonabletime / specified time , the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its (NHB) by: a) Lodging a complaint in on the online mode grievance handling portal of NHB - GRIDS at xxxxx://xxxxx.xxxxxxxxx.xxx.xx b) Sending the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode complaint to NHB by post. The Complaint Form can be downloaded from the website of the Company at xxxxx://xxxxxx.xxx/Complaint_form.pdf You may fill and send the form along with letters or enclosures, in prescribed formatif any, available at link by post or courier to the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A,Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 Delhi-110003 Disclosure: The Company is authorized to disclose from time to time any information relating to the loan to any CreditBureau (existing or future) approved by Govt of India or any authority as may required from time to time without anynotice to the borrower. It is hereby agreed that for detail detailed terms and conditions of the Loanloan, the parties hereto shall refer to and rely upon the loan loanagreement and other security documents executed / executed/ to be executed by them. The details contained in this document may be subject to change as per company policy and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the borrower/s / borrower(s) read over to the borrower,Borrower(s) by the representative of the Company in Borrower(s) vernacular language and have been understood and agreed upon borrower/s. i. On Applicationby the Borrower(s). Borrower Co-Borrower’s

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, In the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication unlikely event that you are not satisfied with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday services, you can register your grievance for redressal of concern. First Level E-mail ID to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: xxxxxxx@xxxxxx.xxx Contact Number to lodge the complaint Toll Free No 0000-00-0000 Resolution time 15 working days Second Level Grievance Redressal Officer at XXX@xxxx.xxxXxxxx Xxxx (AVP -Operations) ART Housing Finance (India) Limited 00, IIFL TowerXxxxx Xxxxx, 98Xxxxx-0, Udyog ViharXxxxxxxx, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate Xxxxxxx-00000 Ph- 0000- 0000000 Email id- xxxxx.xxxx@xxxxxx.xxx Contact Number to lodge the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, PhaseToll Free No 0000-IV, Gurgaon, Haryana -122015 00-0000 Resolution time 21 working days In case the complainant is dissatisfied with the response received from IIFL HFL received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to following contact details: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5ACore-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx Disclosure: The Company is authorized to disclose from time to time any information relating to the loan to any Credit Bureau (existing or future) approved by Govt of India or any authority as may required from time to time without any notice to the customer. It is hereby agreed that for detail detailed terms and conditions of the Loanloan, the parties hereto shall refer to and rely upon the loan agreement and other security documents executed / executed/ to be executed by them. The details contained in this document may be subject to change as per company policy and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the borrower/s / borrower(s) read over to the borrower,Borrower(s) by Borrower Co-Borrower’s of the Company in Borrower(s) vernacular language and have been understood and agreed upon borrower/s. i. On Applicationby the Borrower(s).

Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, In the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication unlikely event that you are not satisfied with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday services, you can register your grievance for redressal of concern. E-mail ID to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate xxxxxx.xxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Contact # to lodge the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase0124 - 4715450 Resolution time 15 working days E-IV, Gurgaon, Haryana -122015 mail ID to lodge the complaint xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Contact # to lodge the complaint 0124 - 4715450 Resolution time 21 working days In case the complainant is dissatisfied with the response received from IIFL HFL received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to following contact details: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5ACore-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx Disclosure: The Company is authorized to disclose from time to time any information relating to the loan to any Credit Bureau (existing or future) approved by Govt of India or any authority as may required from time to time without any notice to the customer. It is hereby agreed that for detail detailed terms and conditions of the Loanloan, the parties hereto shall refer to and rely upon the loan agreement and other security documents executed / executed/ to be executed by them. The details contained in this document may be subject to change as per company policy and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the borrower/s / s/ read over to the borrower,borrower by Mr/ Ms ……………………………………………………………………………… ……………………….. of the Company in Borrower(s) vernacular language and have been understood and agreed upon by the Borrower/s. Signature or thumb impression of the Borrower/(s)/ Guarantor(s) Signature & Name of the authorized person SATIN Housing Finance Ltd 1. Duplicate copy of the MITC should be handed-over to the borrower/s. i. On Application2. Acceptance of MITC to be obtained from the Borrower/s for processing disbursement.