Common use of Grievance Redressal Clause in Contracts

Grievance Redressal. For resolution of any query or grievance, You/the Insured Person may call Us at toll free number: 0000 000 0000, or write an e-mail at: xxxxx@xxxx.xxx In case the You/Insured Person is not satisfied with the resolution, You/the Insured Person may write to Our Grievance Redressal Officer at the following address: Grievance Redressal Officer 3rd Floor, F-wing Lotus Corporate Park, Goregaon East, Mumbai 400063 xxxxxxxxx@xxxx.xxx In case Your complaint is not fully addressed by Us, You may use the Integrated Grievance Management System (IGMS) for escalating the complaint to IRDAI. Through IGMS, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000-00000000/26652048 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx-751 009. Tel.:-0674-2596455/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax : 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx Xxxxxx, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx Xxxx, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000-0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are available on the IRDAI website: xxx.xxxx.xxx.xx, on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our website at: xxx.xxxx.xxx or can be obtained from any of Our offices.

Grievance Redressal. For resolution of any query or grievance, You/insured may contact the Insured Person may call Us at company on toll free number: number 0000 000 0000, 0000 or may write an e-e- mail at: xxxxx@xxxx.xxx at xxxxxxxxx@xxxx.xxx. In case the You/Insured Person insured is not satisfied with the resolutionresponse of the office, You/insured may contact the Insured Person may write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing wing, Lotus Corporate Parkcorporate park, Goregaon East, Mumbai - 400063 xxxxxxxxx@xxxx.xxx In case Your the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint is not fully addressed by Us, You may use in the Integrated Grievance Management System (IGMS) for escalating of the complaint to IRDAI. Through IGMSWhere the grievance is not resolved, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000-00000000/26652048 Email000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx-751 Xxxxxxxxxxxx- 751 009. Tel.:-0674Tel.:- 0000-2596455/0000000 0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000-0000- 0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax Fax: 000-000- 00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000-000- 00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000-0000- 0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx XxxxxxJeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx XxxxJeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000-0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are also available on at the IRDAI website: website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our xxx.xxxx.xx.xx or on the Company's website at: xxx.xxxx.xxx or can be obtained from any at xxx.xxxx.xxx. List of Our offices.excluded expenses (non-medical) are as specified below:

Grievance Redressal. For resolution of any query or grievance, the You/the Insured Person may call Us at toll free number: 0000 000 0000, or write an e-mail at: xxxxx@xxxx.xxx In case the You/Insured Person is not satisfied with the resolution, the You/the Insured Person may write to Our Grievance Redressal Officer at the following address: Grievance Redressal Officer 3rd Floor, F-wing Lotus Corporate Park, Goregaon East, Mumbai 400063 xxxxxxxxx@xxxx.xxx In case Your complaint is not fully addressed by Us, You may use the Integrated Grievance Management System (IGMS) for escalating the complaint to IRDAI. Through IGMS, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000-00000000/26652048 Email00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx-751 009. Tel.:-0674Tel.:- 0000-2596455/0000000 0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax : 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx Xxxxxx, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx Xxxx, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000-0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are available on the IRDAI website: xxx.xxxx.xxx.xx, on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our website at: xxx.xxxx.xxx or can be obtained from any of Our offices.Lakshadweep

Grievance Redressal. For resolution of any query or grievance, You/insured may contact the Insured Person may call Us at company on toll free number: number 0000 000 0000, 0000 or may write an e-e- mail at: xxxxx@xxxx.xxx at xxxxxxxxx@xxxx.xxx. In case the You/Insured Person insured is not satisfied with the resolutionresponse of the office, You/insured may contact the Insured Person may write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing wing, Lotus Corporate Parkcorporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In case Your the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint is not fully addressed by Us, You may use in the Integrated Grievance Management System (IGMS) for escalating of the complaint to IRDAI. Through IGMSWhere the grievance is not resolved, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000-00000000/26652048 Tel.: 080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xxxxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx-751 Xxxxxxxxxxx – 751 009. Tel.:-0674-2596455/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000-0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 Fax / 00000000, Fax: 000-00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 FaxTel.: 000-00000000 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 2132205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000-00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000-0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx XxxxxxJeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx Xxxx, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – 201301Nagar, U.P -201301. Tel.: 0000-0000000/52/53 0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. The updated details of Insurance Ombudsman offices are also available on at the IRDAI website: IRD AI website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our xxx.xxxx.xx.xx or on the Company's website atat xxx.xxxx.xxx. 7 Annexure I: xxx.xxxx.xxx or can be obtained from any List of Our offices.excluded expenses (non-medical) Sr. No. Item Sl No Item Sl No. Item

Grievance Redressal. For resolution of any query or grievance, You/the Insured Person may call Us at toll free number: 0000 000 0000, or write an e-mail at: xxxxx@xxxx.xxx In case the You/Insured Person is not satisfied with the resolution, You/the Insured Person may write to Our Grievance Redressal Officer at the following address: Grievance Redressal Officer 3rd Floor, F-wing Lotus Corporate Park, Goregaon East, Mumbai 400063 xxxxxxxxx@xxxx.xxx In case Your complaint is not fully addressed by Us, You may use the Integrated Grievance Management System (IGMS) for escalating the complaint to IRDAI. Through IGMS, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000-00000000/26652048 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx-751 009. Tel.:-0674-2596455/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax : 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx Xxxxxx, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx XxxxJeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000-0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are available on the IRDAI website: xxx.xxxx.xxx.xx, on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our website at: xxx.xxxx.xxx or can be obtained from any of Our offices.

Grievance Redressal. For resolution of any query or grievance, You/insured may contact the Insured Person may call Us at company on toll free number: number 0000 000 0000, 0000 or may write an e-e- mail at: xxxxx@xxxx.xxx at xxxxxxxxx@xxxx.xxx. In case the You/Insured Person insured is not satisfied with the resolutionresponse of the office, You/insured may contact the Insured Person may write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing wing, Lotus Corporate Parkcorporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In case Your the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint is not fully addressed by Us, You may use in the Integrated Grievance Management System (IGMS) for escalating of the complaint to IRDAI. Through IGMSWhere the grievance is not resolved, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000-00000000/26652048 Email000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx-751 Xxxxxxxxxxxx- 751 009. Tel.:-0674Tel.:- 0000-2596455/0000000 0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000-0000- 0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax Fax: 000-000- 00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Asaf Xxx Xxxx, Xxx Xxxxx-110 002. Tel.:- 000-000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax : 0000-0000000 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel: 000-00000000/00000000 Fax: 000-000- 00000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX, Xxxxxxx Xxxxx Road, Jaipur – 302005 Tel: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Rajasthan.) ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam-682 015. Tel: 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.] KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 4th Floor, C.R. Avenue, Kolkata-700 072. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.) LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0, Xxxxx Xxxxxxx Road, Hazaratganj, Lucknow-226 001. Tel: 0522 -2231331/0000000 Fax: 0000-0000- 0000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of Uttar Pradesh and Uttaranchal.) MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx XxxxxxJeevan Seva Annexe, S.V. Road, Santacruz(W), Mumbai 400054. Tel: 000-00000000/00000000 Fax: 000-00000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Mumbai Metropolitan Region excluding Navi Mumbai and Thane.) PUNE - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx XxxxJeevan Darshan Bldg, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance Ombudsman, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15, Distt: Gautam Buddh Nagar – 201301. Tel: 0000-0000- 0000000/52/53 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) PATNA - Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006. Tel No: 06122680952 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand.) The updated details of Insurance Ombudsman offices are also available on at the IRDAI website: website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our xxx.xxxx.xx.xx or on the Company's website atat xxx.xxxx.xxx. 7 Appendix I: xxx.xxxx.xxx or can be obtained from any List of Our offices.excluded expenses (non-medical) Sr. No. Item Sl No Item Sl No. Item 3 EYE PAD

Grievance Redressal. For resolution of any query or grievance, You/insured may contact the Insured Person may call Us at company on toll free number: number 0000 000 0000, 0000 or may write an e-e- mail at: xxxxx@xxxx.xxx at xxxxxxxxx@xxxx.xxx. In case the You/Insured Person insured is not satisfied with the resolutionresponse of the office, You/insured may contact the Insured Person may write to Our Grievance Redressal Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing wing, Lotus Corporate Parkcorporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In case Your the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint is not fully addressed by Us, You may use in the Integrated Grievance Management System (IGMS) for escalating of the complaint to IRDAI. Through IGMSWhere the grievance is not resolved, the insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured Person may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx XxxxBuilding, Xxxxx Xxxx6th floor, Tilak Marg, Relief Road,Ahmedabad-380 , Ahmedabad – 380 001. Tel.:- 000-Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli and Haveli, Daman and Diu.) . BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP NagarBuilding, 1st PhasePID No. 57-27-N-19, Ground Floor Bengaluru Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.:- 000-00000000/26652048 Tel.: 080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xxxxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.:- 0000-0000000/9202 Tel.: 0755 - 0000000 / 0000000, Fax: 0000-0000000 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Pradesh, Chattisgarh.) . BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxxxxxx, Xxxxxxxxxxxx-751 Xxxxxxxxxxx – 751 009. Tel.:-0674-2596455/0000000 Tel.: 0674 - 0000000 /0000000, Fax: 0000-0000000 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) . CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx XxxxxNo. 101, Xxxxx Xxxxxxxx102 & 103, Xxxxxx 00-X2nd Floor, Xxxxxxxxxx-000000Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.:- 0000-0000000/0000000 Tel.: 0172 - 0000000 / 0000000, Fax: 0000-0000000 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Kashmir, Chandigarh.) . CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Xxxxxx Court, 4th Floor, 453 (old 312)000, Anna SalaiXxxx Xxxxx, TeynampetXxxxxxxxx, Chennai-600 XXXXXXX – 000 018. Tel.:- 000-Tel.: 044 - 00000000 /00000000 Fax / 00000000, Fax: 000-00000000 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Nadu, Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] . DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Asaf Xxx Xxxx, Xxx Xxxxx-110 Xxxxx – 110 002. Tel.:- 000-000-00000000/00000000 FaxTel.: 000-00000000 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (States of Delhi.) . GUWAHATI - Office of the Insurance Ombudsman, “Xxxxxx Xxxxxx”, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781 001 Tel.:- 0000-0000000/5 Fax Guwahati – 781001(ASSAM). Tel.: 0000-0361 - 0000000 / 2132205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.) . HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floorfloor, "Moin Court", A.C. Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500 Hyderabad - 500 004. Tel.: 000-00000000/00000000 040 - 00000000 / 00000000, Fax: 000-00000000 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx (States of Andhra Pradesh Pradesh, Telangana, Yanam and Union Territory of Yanam – a part of the Union Territory of Pondicherry.) . JAIPUR - Office of the Insurance Ombudsman, Ground Floor, Xxxxxx Xxxxx XX– II Bldg., Gr. Floor, Xxxxxxx Xxxxx RoadXxxx, Jaipur – 302005 - 302 005. Tel.: 0000-0000000 0141 - 2740363 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan.) . ERNAKULAM - Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. M. G. Road, Ernakulam-682 Ernakulam - 682 015. Tel.: 0000-0000000/0000000 0484 - 0000000 / 0000000, Fax: 0000-0000000 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx [State of Kerala and Union Territory of (a) Lakshadweep (b) Kerala, Lakshadweep, Mahe-a part of Union Territory of Pondicherry.] . KOLKATA - Office of the Insurance Ombudsman, Hindustan BuildingBldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata-700 KOLKATA - 700 072. Tel.: 000-00000000/00000000 Fax033 - 00000000 / 00000000 Fax : 000-00000000 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and & Nicobar Islands.) . LUCKNOW - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-0Phase-II, Xxxxx Xxxxxxx Kishore Road, HazaratganjHazratganj, Lucknow-226 Lucknow - 226 001. Tel.: 0522 -2231331/0000000 - 0000000 / 0000000, Fax: 0000-0000000 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx (States Districts of Uttar Pradesh and Uttaranchal.) Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx XxxxxxJeevan Seva Annexe, S.V. S. V. Road, Santacruz(WSantacruz (W), Mumbai 400054- 400 054. Tel.: 000-00000000/00000000 022 - 00000000 / 00000000, Fax: 000-00000000 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (State of Goa and Goa, Mumbai Metropolitan Region excluding Navi Mumbai and & Thane.) PUNE - . NOIDA Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxxxxx Xxxx, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road,Narayanpeth, Pune – 411030. Tel: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx (State of Maharashtra including Navi Mumbai and Thane and excluding Mumbai Metropolitan Region.) NOIDA - Office of the Insurance OmbudsmanXxxxx Palace, 4th Floor, Xxxxxxx Xxxxx Palace,Main Road, Naya Bans, Sector-15Sector 15, Distt: Gautam Buddh Nagar – 201301Nagar, U.P -201301. Tel.: 0000-0000000/52/53 0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (State of Uttaranchal and the following Districts of Uttar Pradesh:: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.) . PATNA - Office of the Insurance Ombudsman, 1st Floor, ,Kalpana Arcade BuildingBldg, Bazar Samiti Road, Bahadurpur, Patna – 800006800 006. Tel NoTel.: 06122680952 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx (Bihar, Jharkhand. PUNE Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Xxxx.) , 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. The updated details of Insurance Ombudsman offices are also available on at the IRDAI website: website xxx.xxxx.xxx.xx, or on the website of Governing Body of Insurance Council xxx.xxxx.xx.xx, Our xxx.xxxx.xx.xx or on the Company's website atat xxx.xxxx.xxx. 7 Annexure I: xxx.xxxx.xxx or can be obtained from any List of Our offices.excluded expenses (non-medical) Sr. No. Item Sl No Item Sl No. Item