Handling Service Inquiries and Complaints. 1. Contractor shall log the date and time of each inquiry and service complaint. Contractor shall provide a prompt response and follow-up to each inquiry and complaint. Such responses shall be subject to the limitations imposed by patient confidentiality restrictions. 2. Contractor shall submit to MVEMSA, on a quarterly basis, a list of all compliments and complaints received and the disposition/resolution. Copies of any inquiries and resolutions of a clinical nature shall be referred to the MVEMSA Medical Director using the MVEMSA’s unusual occurrence procedure within twenty-four (24) hours of the initial inquiry.
Appears in 4 contracts
Samples: Agreement With Oak Valley Hospital District for 9 1 1 Emergency Ambulance Services, Agreement With Oak Valley Hospital District for 9 1 1 Emergency Ambulance Services, Agreement for Emergency Ambulance Services
Handling Service Inquiries and Complaints. 1. Contractor shall log the date and time of each inquiry and service complaint. Contractor shall provide a prompt response and follow-up to each inquiry and complaint. Such responses shall be subject to the limitations imposed by patient confidentiality restrictions.
2. Contractor shall submit to MVEMSA, on a quarterly monthly basis, a list of all compliments and complaints received and the disposition/resolution. Copies of any inquiries and resolutions of a clinical nature shall be referred to the MVEMSA Medical Director using the MVEMSA’s unusual occurrence procedure within twenty-four (24) hours of the initial inquiry.
Appears in 2 contracts
Samples: Ambulance Services Agreement, 9 1 1 Emergency Ambulance Services Agreement
