Hardware Maintenance Services. 5.1 Supplier shall provide to UBS or any of its Affiliates the Hardware Maintenance Services in respect of the Hardware in accordance with the terms of the Agreement and in particular: (a) unless otherwise stated in the relevant Supply Order, from the date of Acceptance of the Hardware to which such Hardware Maintenance Services relate; and (b) at all times in accordance with the Service Levels and to meet or exceed the Service Level Targets. 5.2 In providing the Hardware Maintenance Services and in relation to the relevant Hardware, Supplier shall manage all Hardware Failures immediately upon the earlier of notification or otherwise becoming aware and shall respond to them and remedy them promptly and in any case within any timelines specified in the relevant Supply Order (such as the applicable Response Time and Resolution Time applicable to ‘Severity Level’ classification). 5.3 Hardware Failures reported to Supplier shall be classified by UBS at the beginning of the call to (or during any message logged with) Supplier’s helpdesk function.
Appears in 6 contracts
Samples: It Hardware Terms, It Hardware Terms, It Hardware Terms
