Health Information Systems Strategy. The MCO must provide a copy of these documents within ten (10) business days of written request from DHHR. The MCO shall have in place a technology-enabled strategic plan that outlines the MCO’s approach for engaging and educating enrollees, as well as improving access to care and services through telehealth services and web-based applications.
Health Information Systems Strategy. The MCO must provide a copy of these documents within ten (10) business days of written request from the Department. The MCO must be protected against hardware and software failures, human error, natural disasters, and other emergencies which could interrupt services. The MCO must develop and maintain at all times a detailed HIPAA compliant Business Continuity Plan (BCP) for all technology and infrastructure components and business area operations to provide immediate response and subsequent recover of West Virginia’s data from any unplanned service interruptions. The BCP must include a business impact analysis, testing, awareness, training, and maintenance. The BCP must address a wide range of infrastructure and services recovery responsibility associated with, and/or arising from, partial loss of a function or of data for a brief amount of time to a worst-case scenario in which a man-made or natural disaster results in data center equipment or infrastructure failure or total system failure. The plan must address the following:
