Unplanned Service Interruptions Sample Clauses

Unplanned Service Interruptions. S5.1 The Distributor must provide the Trader with information about an Unplanned Service Interruption affecting 20 or more Customers that enables the Trader to respond in an informed manner to calls from affected Customers.
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Unplanned Service Interruptions. S5.1 The Distributor must provide the Trader with information about an Unplanned Service Interruption where the Distributor reasonably considers this is warranted in the circumstances given the extent of the likely disruption to affected Customers.
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Unplanned Service Interruptions. S5.1 The Distributor must provide the Trader with information about an Unplanned Service Interruption affecting 20 or more Customers that enables the Trader to respond in an informed manner to calls from affected Customers. S5.2 The Distributor must provide information under clause S5.1 as soon as reasonably practicable after first becoming aware of the Unplanned Service Interruption and: (a) for Unplanned Service Interruptions that occur in staffed control room hours, no later than 10 minutes after the Distributor becomes aware of the interruption; and (b) for Unplanned Service Interruptions that occur in on-call control room hours, no later than 40 minutes after the Distributor becomes aware of the interruption. S5.3 The information provided under clause S5.1 must: (a) be provided by electronic file transfer in accordance with the relevant EIEP (if practical and agreed) or otherwise by email; and (b) include, if known, a description of the reason for the interruption, the area affected, and an expected time for restoration. S5.4 Unless otherwise agreed, the Distributor must, within 10 minutes of new information about an Unplanned Service Interruption becoming available and at intervals of no longer than 60 minutes, provide the Trader with an update of the status of the Unplanned Service Interruption. S5.5 If the expected restoration time advised by the Distributor to the Trader is likely to be exceeded, the Distributor must endeavour to inform the Trader of the new expected restoration time at least 10 minutes before the expected restoration time elapses. S5.6 Unless otherwise agreed, no later than 10 minutes after a full or partial restoration of supply, the Distributor must provide the Trader with details of the areas restored. S5.7 If the Trader is responsible for receiving and managing Unplanned Service Interruption calls from Customers, the Trader must, within 10 minutes of receiving information relating to a possible Unplanned Service Interruption, log the call with the Distributor by electronic file transfer, or by any other information exchange method agreed by the parties. The Distributor must advise the Trader if the Trader should stop logging calls. S5.8 If the Distributor is responsible for receiving and managing Unplanned Service Interruption calls from Customers, the Trader may provide the Distributor’s contact details to the Customer rather than taking details and logging the call with the Distributor. S5.9 The Distributor must implement i...
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Unplanned Service Interruptions. S5.1 The Distributor must provide the Trader with information about an Unplanned Service Interruption originating in the high voltage (11kV and above) part of its Network (which generally have a wider impact that isolated faults in the low voltage part of its Network) that enables the Trader to respond in an informed manner to calls from affected Customers.
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Unplanned Service Interruptions. After the occurrence of an Unplanned Service Interruption, the Distributor and Wholesaler will each use all reasonable endeavours to comply with the applicable Service Interruption Communications Policies. During any Unplanned Service Interruption, unless the Distributor requests otherwise, the Wholesaler will procure that each End Retailer forwards to the Distributor as soon as practicable any requests the End Retailer receives from Consumers for the restoration of supply on the Network, and unless the relevant End Retailer requests otherwise the Distributor shall where possible acknowledge such receipt to the relevant End Retailer.
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Unplanned Service Interruptions. S5.1 The Distributor is responsible for receiving and managing Unplanned Service Interruption calls from Consumers.
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Unplanned Service Interruptions. AC Transit and TIMMA will meet to review AC Transit’s established procedures for dealing with unplanned service disruptions and will establish policies for service interruptions that are consistent with AC Transit’s practices, including roles and responsibilities for assisting passengers in the event of an unexpected service interruption. In the event that the East Bay bus service is unexpectedly interrupted, AC Transit will inform TIMMA, who will notify and coordinate with SFMTA and WETA to ensure that adequate alternative transportation can be provided. AC Transit will follow existing procedures for informing the 511 Transit Information line and all relevant media outlets so that information can be quickly and widely disseminated. AC Transit staff will direct passengers in Oakland on how to connect to alternative transportation services connecting to Treasure Island via mainland San Francisco. The cost of unplanned service interruptions will be credited to TIMMA’s quarterly service subsidy payment owed.
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Unplanned Service Interruptions. When an Unplanned Service Interruption occurs as a result of Non-Concessionaire Caused Disruption, Relief Event or Force Majeure Event, Alternate Service shall include Alternate Train Service only and shall minimize negative impacts and delays for the maximum number of Users. When an Unplanned Service Interruption occurs that is not the result of Non-Concessionaire Caused Disruption, Relief Event or Force Majeure Event, Alternate Service shall include Alternate Train Service and Alternate Bus Service as most appropriate for the specific conditions of each Service Interruption. When an Unplanned Service Interruption occurs, Concessionaire shall: • identify the nature of Service Interruption, assess the need for Alternate Service and select the type of Alternate Service to be implemented; • notify Owner of the nature of the Service Interruption and Planned Alternate Service to be implemented; • notify Users on Trains and at Stations of expected schedule impacts; • dispatch Personnel as necessary to the site of the interruption no more than 15 minutes after detection; • initiate actions to recover Users stranded on Trains no more than 30 minutes after the time when the Train became stranded, and deliver them to an adjacent Station no more than 90 minutes after the time when the Train became stranded; • coordinate with Owner to notify media regarding the Service Interruption and restoration of Normal Service; • maintain normal Headways on both sides of the interruption area to the extent possible; • minimize delays for the maximum number of Users; and • take all necessary actions to eliminate the cause of the Service Interruption and restore Normal Service as quickly as possible.
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Unplanned Service Interruptions. S5.1 The Retailer is responsible for receiving Unplanned Service Interruption calls from Customers and managing further communication with Customers until normal service is restored. If agreed with the Distributor, the Retailer may provide the Distributor’s contact details directly to the Customer instead of taking details and logging the call with the Distributor.
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Related to Unplanned Service Interruptions

  • Service Interruptions The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

  • Service Interruption Except where there exists an emergency situation necessitating a more expeditious procedure, the Licensee may interrupt Service for the purpose of repairing or testing the Cable Television System only during periods of minimum use and, when practical, only after a minimum of forty- eight (48) hours notice to all affected Subscribers.

  • Downtime Due to the nature of server provision, downtime and lost transmissions may occur as part of routine maintenance. You are advised to maintain a copy of your account status and details of Content purchased.

  • Classroom Interruptions Classroom interruptions shall be kept to a minimum. Principals shall establish schedules for the use of the intercom services in each school, including staff use. The schedule shall be posted. Deviations from the schedule shall be made only in an emergency or when other means of communication are not possible or feasible.

  • Outages 9.7.1.1 Outage Authority and Coordination. Interconnection Customer and Transmission Owner may each in accordance with Good Utility Practice in coordination with the other Party and Transmission Provider remove from service any of its respective Interconnection Facilities, System Protection Facilities, Network Upgrades, System Protection Facilities or Distribution Upgrades that may impact the other Party’s facilities as necessary to perform maintenance or testing or to install or replace equipment. Absent an Emergency Condition, the Party scheduling a removal of such facility(ies) from service will use Reasonable Efforts to notify one another and schedule such removal on a date and time mutually acceptable to the Parties. In all circumstances, any Party planning to remove such facility(ies) from service shall use Reasonable Efforts to minimize the effect on the other Parties of such removal.

  • Service Outages (a) Service Outages Due to Power Failure or Disruption. 911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Dialing.

  • Interruptions There shall be no abatement of rent and Lessor shall not be liable in any respect whatsoever for the inadequacy, stoppage, interruption or discontinuance of any utility or service due to riot, strike, labor dispute, breakdown, accident, repair or other cause beyond Lessor's reasonable control or in cooperation with governmental request or directions.

  • Interruption of Services Tenant agrees that Landlord shall not be liable in damages, by abatement of Rent or otherwise, for failure to furnish or delay in furnishing any service, or for any diminution in the quality or quantity thereof, when such failure or delay or diminution is occasioned, in whole or in part, by repairs, renewals, or improvements, by any strike, lockout or other labor trouble, by inability to secure electricity, gas, water, or other fuel at the Building after reasonable effort so to do, by any accident or casualty whatsoever, by act or default of Tenant or other parties, or by any other cause beyond Landlord’s reasonable control; and such failures or delays or diminution (any such event, a “Service Failure”) shall never be deemed to constitute an eviction or disturbance of Tenant’s use and possession of the Premises or relieve Tenant from paying Rent or performing any of its obligations under this Lease. Notwithstanding the foregoing, if the Premises, or a material portion of the Premises, is made untenantable (that is, Tenant cannot conduct its business in such portion) or inaccessible for a period in excess of five (5) consecutive business days as a result of the Service Failure that has been caused by Landlord’s act or omission with respect to matters within Landlord’s control (“Controlled Service Failure”), then Tenant, as its sole remedy, shall be entitled to receive an abatement of Rent payable hereunder during the period beginning on the sixth (61 ) consecutive business day of the Controlled Service Failure and ending on the day the service has been restored. If the entire Premises has not been rendered untenantable or inaccessible by such a Controlled Service Failure, the amount of abatement that Tenant is entitled to receive by reason of such a Controlled Service Failure shall be prorated based upon the percentage of the Premises rendered untenantable or inaccessible and not used by Tenant. Notwithstanding the foregoing, business days during which the Premises or a material portion thereof are untenantable or inaccessible, or during which all or nearly all the Premises are unusable, by reason of a Service Failure which arises from a fire or other casualty which is covered by the provisions of ARTICLE 13 shall in no event be considered in determining whether Tenant is entitled to an abatement of Rent under this Section 8.03 (in such event the provisions of Section 13.01 shall govern Tenant’s rights). In no event shall Landlord be liable to Tenant for any loss or damage, including the theft of Tenant’s property, arising out of or in connection with the failure of any security services, personnel or equipment.

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