HELP LINE SUPPORT. Where the selected Services option includes help line support, Avaya will provide it in accordance with the coverage option (service hours, target response intervals, etc.) that Customer has selected.
Appears in 8 contracts
Samples: Services Agreement General Terms Singapore, Services Agreement General Terms β Singapore, Services Agreement
HELP LINE SUPPORT. Where the selected Services option includes help line support, Avaya will provide it in accordance with the coverage option (service hours, target response intervals, etc.) that Customer has selectedselected in the Order or SOW.
Appears in 6 contracts
Samples: Services Agreement General Terms, Services Agreement General Terms, Services Agreement General Terms
HELP LINE SUPPORT. Where the selected Services option includes help line support, Avaya will provide it in accordance with the coverage option (service hours, target response intervals, etc.) that Customer has selectedselected and purchased from Avaya.
Appears in 1 contract
Samples: support.avaya.com
