Order and Provision of Services. In return for the payment of applicable fees and subject to compliance with the terms of this Agreement, Avaya will provide the Support or Managed Services (collectively “Services” for this Section 3) options for Supported Products at the Supported Sites.
Order and Provision of Services restrictions, improperly installed or configured, or have had their serial numbers altered, In return for the payment of applicable fees and subject to compliance with the terms of the SLSA, Avaya will provide the Support Services or Managed Services options selected by Customer for Supported Products at the Supported Sites set out in the applicable Order or SD (collectively “Services” in these OST).
Order and Provision of Services. In return for the payment of the fees specified in the order, Avaya will provide the Maintenance/Managed Services options for Supported Products or Supported Systems at Supported Sites, as described further in this Agreement and the SAS or Service Description (“Services”). In the event of a conflict between the SAS/Service Description and this Agreement, the terms of this Agreement will control. The “Service Agreement Supplement” (“SAS”) or the “Service Description” is the Avaya Service Agreement Supplement or Service Description then current as of the date of Avaya’s acceptance of an order for Services and available to Customer upon request. As used in this Agreement, “SAS” or “Service Description” may refer, as applicable, to either the Service Agreement Supplement or Service Description or, where the parties have executed a statement of work describing specific Services to be provided by Avaya, to the statement of work. “Supported Products” are: (i) hardware or software products identified in the order; and (ii) Added Products (defined in Section 1.7). Supported Products may include non-Avaya products to the extent they are specified in the order. “Supported Systems” are a group of products or networks specified in the order. “Supported Sites” are locations specified in the order. Orders are subject to acceptance by Avaya. Avaya may accept an order by beginning to perform the Services. Terms and conditions contained in Customer purchase orders or other Customer documents will have no effect.
Order and Provision of Services. In return for the payment of applicable fees and subject to compliance with the terms of the SLSA, these Order Specific Terms, and the applicable Service Description or Service Agreement Supplement, Avaya will provide the Support or Managed Services (collectively “Services”) options selected by Customer for Supported Products at the Supported Sites set forth in the applicable Order.
Order and Provision of Services. In exchange for the payment of the fees specified in the Order, Centre will provide the Support and/or Services for the term of Service opted by Customer as set forth in a Support Services Agreement (‘SSA”) and related Exhibits attached hereto for Supported Products or Supported Systems at Supported Sites and in accordance with the SSA’s respective Statement of Work and Service Level Agreement. “Supported Products” are: (i) hardware or software products identified in the SSA; and (ii) Added Products (as defined in Section 13.6). Supported Products may include non-Centre provided products to the extent they are specified in the Order. “Supported Systems” are a group of products or networks specified in the SSA. “Supported Sites” are locations specified in the SSA. Monitoring. Centre may electronically monitor Supported Products and Supported Systems for the following purposes: (i) to perform remote diagnostics and corrective actions; (ii) to determine system configuration and applicable charges; (iii) to verify compliance with applicable software license terms and restrictions; (iv) when providing managed Services, to assess Customer needs for additional products or Services; (v) as otherwise provided in the Support Specifications.
