How do direct debits work?. Paying every second Monday We will debit your fortnightly centre fees from your nominated account on every second Monday, as set out in your membership agreement. Please note that: • debit dates are preset for all members; • if one falls on a public holiday, we will debit your account on the next business day; • debits may take up to 5 days to come out of your account. See also 5.2 for our privacy statement and acknowledgment. Meeting your responsibilities You must make sure: • your account can accept direct debits (your financial institution can confirm this); • there is enough money in your account on the payment day and the next 5 days; • you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit; • you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit. Please inform us and your financial institution if you want to change or stop your direct debits. Querying a payment If you query a payment, we will do our best to respond within seven (7) days. If you are not happy with our response, you may contact your financial institution. It will handle your query in line with its own policy.
How do direct debits work?. Paying Fortnightly We will debit your fortnightly centre fees from your nominated account, as set out in your membership agreement. Please note that: • debit dates are preset for all members from the day they begin their membership; • if one falls on a public holiday, we will debit your account on the next business day; • debits may take up to 5 days to come out of your account. See also 5.2 for our privacy statement and acknowledgment. Meeting your responsibilities You must make sure: • your account can accept direct debits (your financial institution can confirm this); • there is enough money in your account on the payment day and the next 5 days; • you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit; • you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit. Please inform us and your financial institution if you want to change or stop your direct debits. Querying a payment If you query a payment, we will do our best to respond within seven (7) days. What happens if your payment is late or fails? Losing your centre access If you do not fully pay your fees on the due date, we may suspend your access to the centre until your payments are up to date and you have provided us your account details. We may also charge you a late payment fee of $2.50 for a failed payment. This will be debited from your account, and you authorise us to do this. Paying your outstanding debts We will continue to debit your nominated account without notice, until we have received the total amount you owe us. We will make a reasonable effort to let you know beforehand by: • phoning you or speaking to you at the centre; • writing to the address you last provided us. For membership/s in your name, you must ensure that the payment method you choose continues for the length of your agreement. This includes third-party accounts. If the details you provide us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term.
