How Do You File A Claim? Sample Clauses

How Do You File A Claim?. (a) To file a claim under this Factory Limited Warranty, the owner of the Covered Product must submit a claim in writing (“Claim Notice”) to sonnen, Inc. within the applicable Warranty Period to sonnen, Inc.’s address set forth above, or such future address as sonnen, Inc. may provide from time to time. The Claim Notice must include the following information: • the serial number of the Covered Product for which a Claim Notice is being sent; • a copy of the dated purchase receipt for the Covered Product; • information about the use of the Covered Product in reasonable detail; and • information about the defect in reasonable detail; and • note if the unit has been registered for an extended warranty. (b) Upon receipt of a Claim Notice, sonnen, Inc. may ask the owner for further information or claim verification from, receipt of which will be required prior to processing the claim. (c) During processing, sonnen, Inc. may recommend an Authorized, Certified Dealer or Authorized, Certified Installer, for repair. The owner may also recommend an Authorized, Certified Dealer or Authorized, Certified Installer for repair. However, under no circumstances should the owner commence repair without first notifying sonnen and receiving authorization to begin repairs. Sonnen, Inc. will work in good faith with the selected Authorized, Certified Dealer or Authorized, Certified Installer to develop a scope-of-work document outlining the plan for repair (“Warranty Labor Work Ticket”). The Warranty Labor Work Ticket will outline costs of installation or reinstallation, costs of removal, and/or costs of labor for repair to be covered by sonnen. Under this Factory Limited Warranty, sonnen will only cover costs of installation or reinstallation, costs of removal, and/or costs of labor for repair that are approved by sonnen, Inc. in a Warranty Labor Work Ticket prior to the commencement of work on the repair. (d) Upon acceptance of a warranty claim, sonnen, Inc. may require that an Authorized, Certified Dealer or Authorized, Certified Installer send the Covered Product at your own costs to a sonnen, Inc. warranty claim center located in the United States.
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